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Concierge Lounge Ambassador

2 months ago

Houston Texas, United States Houston Marriott Westchase Full time
About Us

At Houston Marriott Westchase, we prioritize our team members and strive to create a supportive and inclusive work environment that fosters growth, development, and well-being. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and relationships. We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.

Job Summary

We are seeking a highly skilled and customer-focused Concierge Lounge Ambassador to join our team at the Houston Marriott Westchase. As a key member of our MClub lounge team, you will be responsible for providing exceptional guest experiences, offering food and beverage refreshments, and providing special assistance to our reward member guests.

Key Responsibilities
  • Greet customers immediately as they enter the MClub lounge with a friendly and sincere welcome.
  • Promptly respond to guest inquiries, including being proactive and anticipating guest or operational needs.
  • Take alcoholic beverage orders and create drinks from the mini-bar located in the lounge.
  • Responsible for the setup and maintenance of the breakfast buffet.
  • Replenish supplies, keeping the drinks, snacks, fruit, and other offerings always stocked.
  • Maintain organization and cleanliness of the MClub lounge, clearing tables when guests leave.
  • Maintain high standards of personal appearance and grooming.
  • Follow proper standards and etiquette for a VIP concierge lounge with the utmost professionalism, respect, and confidentiality.
  • Follow all sanitary rules and food safety regulations.
  • Complete ongoing required training and development to maximize potential.
  • Follow company best practices and Marriott Brand Standards.
Requirements
  • Ability to speak, hear, read, and comprehend instructions, both written and oral, in fluent English with the ability to convey information and ideas clearly.
  • Ability to thrive in high-pressure environments and respond with a sense of urgency when necessary.
  • Moves about, and back and forth between, the MClub lounge and kitchen line, for the duration of an 8-hour shift.
  • Extend arms; frequent reaching, twisting, pulling, bending, and stooping and moving up to 50 lbs. to perform essential job functions.
  • Repeatedly ascend/descend stairs moving carts, food trays, and glassware up to 50 lbs.
  • Ability to observe and adhere to all Health and Safety regulations and company guidelines for food handling, cross-contamination protocols, and sanitation.
  • Knowledge of key customer service behaviors.
  • Enjoy working with others - this position not only interfaces daily with hotel guests and team members in the restaurant, bar, and kitchen but also members in the front office, guest relations, concierge lounge, hotel outlets, and many different hotel associates.
  • Able to work other shift times on occasion, and open to be cross-trained in other guest services positions, is a plus.
Preferred Qualifications
  • Customer service, hospitality, or server experience in a full-service dining restaurant, preferably in a full-service hotel or in fine dining.
  • Ability to provide or obtain the Texas Food Safety Handler Certificate.
  • Ability to provide or obtain the Texas TABC Certification License.
Benefits

We offer a range of enticing benefits, including but not limited to:

  • Exclusive Marriott and Pyramid Global Hospitality hotel discounts worldwide at our award-winning hotels.
  • Mental wellbeing support for you and your loved ones.
  • 401k after 90 days, with a company match to 6%.
  • Performance-based incentives and bonuses.
  • Generous paid time off.
  • Professional guidance and support.
  • Competitive health, dental, and vision insurance plans.
  • Pet insurance for your furry companions.
  • Skill-enhancing job training.
  • Company-paid and Optional Life and Accidental Insurance.
  • Supplemental Accident, Critical Illness, and Hospitalization Plans.
  • Employee Assistance Program (EAP).
  • Health Flexible Spending Account (FSA).