Security Ambassador

3 days ago


Houston, Texas, United States Memorial City LTD Full time

Job Title: Security Ambassador

Job Summary: We are seeking a Security Ambassador to join our Memorial City Security team. The successful candidate will be responsible for securing designated areas, conducting patrols, and providing excellent customer service to our guests.

Key Responsibilities:

  • Provide exceptional customer service to clients and guests
  • Perform regular interior and exterior patrols on foot and/or via golf cart, reporting and following up on security and service/maintenance related issues
  • Manage conflicts using de-escalation skills and effective communication with diverse groups of people
  • Respond to and document incidents within an Incident Management System
  • Understand, comply with, and/or implement Post Orders, Emergency, and Incident Action Plans
  • Identify and report potential threats, hazardous conditions, and suspicious activity
  • Additional duties as assigned by manager
  • Answer inquiries about the company, its services, and facilities
  • Support the concierge team by addressing guest needs and providing information about local attractions or events

Requirements:

  • Must be at least 18 years of age
  • Possess a valid driver's license with a good driving record
  • Must submit to a background investigation in accordance with all Federal, State, and Local laws
  • Must possess, or obtain, a Non-Commissioned Security Officer, Level II for the State of Texas as a condition of employment
  • Willing to work irregular hours, including nights, weekends, and holidays

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