Client Service Manager

24 hours ago

Houston, Texas, United States Rise Association Management Group Full time
Job Title: Client Service Manager

Rise Association Management Group is seeking a Client Service Manager to lead and develop a resident-focused service team dedicated to creating exceptional experiences for homeowners. The ideal candidate will oversee a team responsible for addressing resident inquiries via telephone, email, and in-person interactions.

Key Responsibilities:
  • Lead and develop a client service team dedicated to delivering exceptional resident experiences.
  • Manage and respond to homeowner inquiries regarding account issues, access devices, reservations, deed restrictions, and other HOA-related matters.
  • Oversee administrative functions, including mail routing, document management, and the preparation of client correspondence such as meeting notices.
  • Ensure the client website is up to date with essential documents and photos.
  • Manage phone support, email intake, and in-person resident interactions to maintain high standards of service.
  • Implement and oversee Zendesk to track and manage service requests.
  • Act as an ambassador for luxury locations, focusing on training and developing onsite concierge services to ensure first-class resident experiences.
  • Maintain regular communication with residents and HOA board members to ensure satisfaction and address any concerns promptly.
  • Continuously improve service delivery by identifying and implementing best practices.
Qualifications:
  • Proven experience in customer service management, preferably in the property management or HOA industry.
  • Strong leadership skills with the ability to train and inspire a high-performing service team.
  • Familiarity with Zendesk or similar ticketing systems.
  • Excellent verbal and written communication skills.
  • Strong organizational skills and the ability to manage multiple priorities.
  • Ability to resolve resident issues with a focus on providing outstanding customer service.
  • Experience managing luxury or high-end customer service environments is a plus.
Compensation and Benefits:
  • Competitive salary based on experience.
  • Benefits package including health, dental, vision, and 401(k) plans.
  • 20 days PTO and 11 paid holidays.
  • Opportunities for professional development and career growth.

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