Customer Service Operations Manager
3 weeks ago
We are seeking an experienced Customer Service Representative to join our team at Interstate Container Reading LLC.
The ideal candidate will have a strong background in customer service and be able to effectively manage interactions with customers, account executives, and production teams from order placement to delivery.
This is a fast-paced role that requires excellent communication skills, attention to detail, and the ability to work well under pressure.
Estimated Salary: $55,000 - $65,000 per year.
Key Responsibilities- Manage specific customer accounts and ensure timely order fulfillment
- Receive and review orders from customers via various channels, including EDI, email, phone, and fax
- Approve or reject incoming orders and communicate with customers as needed
- Monitor order activity from beginning to end and provide updates to customers
- Respond to customer inquiries within 2 hours of notification
- Create sales order confirmations and booking information as required
- Work with customers on sample requests and provide weekly updates
- Assist with new customer setup and onboard them onto the system
- Manage customer complaints and quality issues
- Pricing management within company guidelines
- Notify customers of delays in manufacturing, transportation, or booking
- Capture and provide customer OTIF data
- Investigate and resolve customer payment issues
- Bachelor's degree in Business or Supply Chain functions
- 3-5 years of related experience in customer service
- Solid organization skills with the ability to meet multiple deadlines
- Strong skills in Excel, Outlook, and Microsoft Access
- Ability to multi-task in a fast-paced environment and work well under pressure
- Independent worker, self-directed, and adaptable to change
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