Customer Service Operations Manager

3 weeks ago


Reading, Pennsylvania, United States Interstate Container Reading LLC Full time
Job Overview

We are seeking an experienced Customer Service Representative to join our team at Interstate Container Reading LLC.

The ideal candidate will have a strong background in customer service and be able to effectively manage interactions with customers, account executives, and production teams from order placement to delivery.

This is a fast-paced role that requires excellent communication skills, attention to detail, and the ability to work well under pressure.

Estimated Salary: $55,000 - $65,000 per year.

Key Responsibilities
  • Manage specific customer accounts and ensure timely order fulfillment
  • Receive and review orders from customers via various channels, including EDI, email, phone, and fax
  • Approve or reject incoming orders and communicate with customers as needed
  • Monitor order activity from beginning to end and provide updates to customers
  • Respond to customer inquiries within 2 hours of notification
  • Create sales order confirmations and booking information as required
  • Work with customers on sample requests and provide weekly updates
  • Assist with new customer setup and onboard them onto the system
  • Manage customer complaints and quality issues
  • Pricing management within company guidelines
  • Notify customers of delays in manufacturing, transportation, or booking
  • Capture and provide customer OTIF data
  • Investigate and resolve customer payment issues
Requirements
  • Bachelor's degree in Business or Supply Chain functions
  • 3-5 years of related experience in customer service
  • Solid organization skills with the ability to meet multiple deadlines
  • Strong skills in Excel, Outlook, and Microsoft Access
  • Ability to multi-task in a fast-paced environment and work well under pressure
  • Independent worker, self-directed, and adaptable to change


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