Channel Operations Manager

3 weeks ago


Reading, Pennsylvania, United States Ammega Full time
Job Summary

AMMEGA seeks an experienced Customer Service Lead to oversee channel operations and drive customer success. This key role is responsible for managing and optimizing specific customer channels, ensuring seamless service delivery and high customer satisfaction.

The successful candidate will possess excellent communication and problem-solving skills, with a proven track record in customer service leadership. Strong knowledge of Salesforce case management and CRM software is essential.

Main Responsibilities:

  1. Develop and implement strategies to improve customer satisfaction and loyalty
  2. Collaborate with cross-functional teams to resolve customer complaints and issues
  3. Lead and motivate the customer service team to achieve goals and objectives
  4. Analyze and report on customer service metrics to inform business decisions
  5. Maintain accurate records and documentation of customer interactions

Compensation Package: Estimated salary range: $90,000 - $140,000 per year, plus benefits and opportunities for professional growth.



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