Customer Service Director

6 days ago


Reading, Pennsylvania, United States Ammega Full time
Job Overview

The Customer Service Director will oversee the management and optimization of specific customer channels such as distribution customers or OEM, ensuring seamless service delivery and customer satisfaction. This role involves working closely with the customer service team to enhance customer experience.



Responsibilities
  • Work with various levels of customer service representatives to improve customer satisfaction.
  • Oversee distribution or OEM customers, manage Salesforce case management, and suggest or improve customer service offerings.
  • Resolve escalated customer complaints and issues.
  • Suggest and implement process improvements to enhance efficiency.
  • Analyze and report on customer service metrics.
  • Collaborate with inside sales, sales function, and Customer Service Manager.
  • Potential for direct reports.


Requirements
  • 3-5 years of experience in customer service.
  • Strong communication and interpersonal skills.
  • Basic proficiency in Salesforce case management and CRM software.


Estimated Salary: $85,000 - $110,000 per year

  • Reading, Pennsylvania, United States Service Access & Management, Inc Full time

    We are seeking a highly skilled Customer Service Associate to join our County Programs Team at Service Access & Management, Inc. The successful candidate will have excellent communication skills and the ability to work effectively in a fast-paced environment.Job SummaryThe Customer Service Associate will provide exceptional customer service in support of...


  • Reading, Pennsylvania, United States Service Experts Full time

    About Us">At Service Experts, we pride ourselves on delivering exceptional customer service and exceeding expectations in the industry.Salary Information">The estimated salary for this position is between $60,000 and $90,000 per year, depending on experience.Job Description">We are seeking a highly skilled Water Management Director to lead our team of...


  • Reading, Pennsylvania, United States CareRing Health, LLC Full time

    We are seeking a dedicated Patient Service Director to join our team at Patriot Homecare. With a salary range of $65,000 - $85,000 per year, this role offers the opportunity to make a real difference in the lives of our patients.About Us:Patriot Homecare is a leading provider of homecare services in Pennsylvania and Delaware. Our mission is to provide...


  • Reading, Pennsylvania, United States MBMS Medical Billing and Management Services Full time

    About the RoleWe are seeking an experienced Client Service Director to lead our client billing teams and serve as the primary representative for client performance. This role requires a strong background in physician billing, with Radiology billing experience preferred.The ideal candidate will have excellent communication skills, time management skills, and...


  • Reading, Pennsylvania, United States Tower Health Full time

    About the RoleWe are seeking a skilled Medical Director to lead our Adult Medicine Service at Reading Hospital.Job SummaryThis is an exciting opportunity for a board-certified Internal Medicine physician to join our team and oversee the delivery of high-quality patient care. As Medical Director, you will be responsible for coordinating all aspects of care...


  • Reading, Pennsylvania, United States Communitas, Inc. Full time

    About the RoleAt Communitas, Inc., we strive to provide individualized, family-centered services and support for people with intellectual and developmental disabilities. As a Dedicated Support Services Director, you will play a vital role in empowering individuals and fostering independence.Key Responsibilities:Implement agency policy and practice, ensuring...


  • Reading, Pennsylvania, United States DTLR Full time

    Customer Service RepresentativeAt DTLR, we are seeking a highly skilled and dedicated Customer Service Representative to join our team. This role will play a vital part in providing exceptional customer service for VILLA customers.The successful candidate will be responsible for delivering superior service and helping design the best service policies. Key...


  • Reading, Pennsylvania, United States GP Mobile Full time

    Key ResponsibilitiesAs a Customer Service Representative at GP Mobile, you'll be the face of our brand, interacting with customers on a daily basis to provide personalized support and solutions. Your responsibilities will include:Providing exceptional customer service and resolving customer complaints in a timely and professional manner.Selling wireless...


  • Reading, Pennsylvania, United States Route 128 Honda Full time

    Job SummaryWe are looking for a seasoned Honda Service Department Lead to join our team at Route 128 Honda. The successful candidate will be responsible for managing a team of skilled technicians, ensuring optimal performance and productivity, and overseeing daily operations to deliver exceptional customer experiences.The ideal candidate will have prior...


  • Reading, Pennsylvania, United States Omm Two Llc Full time

    Company DescriptionOmm Two Llc is a leading quick-service restaurant chain dedicated to delivering exceptional customer experiences. Our mission is to create positive memories for our fans by providing high-quality food, outstanding service, and a fun atmosphere.Job DescriptionWe are looking for a Food Service Professional to join our team as a Customer...


  • Reading, Pennsylvania, United States Can Corporation of America, Inc Full time

    Job Title: Customer Service LiaisonWe are seeking a highly motivated and hands-on individual to play a major role in driving business retention and development initiatives. As a Customer Service Liaison, you will build strong relationships across all lines of business and functional departments within Can Corporation of America, Inc., as well as with...


  • Reading, Pennsylvania, United States 2020 Companies Full time

    At 2020 Companies, we are seeking a highly skilled Customer Service Representative to join our retail team. This role is ideal for individuals who enjoy working with customers and have excellent communication skills.About the JobThis Retail Sales Expert position involves selling products and services in retail stores, kiosks, and events. Meeting monthly...


  • Reading, Pennsylvania, United States Penske Full time

    Penske is a leading logistics company that offers exciting career opportunities. As a Sales and Customer Interaction Representative at Penske, you'll play a vital role in providing exceptional customer service and driving sales growth.About the RoleAs a key member of our Corporate Sales Center team, you will handle incoming sales and customer service calls,...


  • Reading, Pennsylvania, United States Clark Associates Companies Full time

    Job OverviewWe are seeking a highly skilled Customer Service Representative to join our team at Clark Associates Companies.About the RoleThis is a customer-facing position responsible for delivering exceptional service and building strong relationships with our customers. The ideal candidate will possess excellent communication skills, a positive attitude,...


  • Reading, Pennsylvania, United States Omm Three Llc Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Representative. This role is ideal for someone who enjoys working in a fast-paced environment and delivering exceptional customer service.The estimated salary for this position is $25,000 - $35,000 per year, depending...


  • Reading, Pennsylvania, United States State Farm Insurance Full time

    Job OverviewWe are seeking a skilled Customer Service Representative to join our team at State Farm Insurance. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers.


  • Reading, Pennsylvania, United States Michael Murphy - State Farm Agent Full time

    Role OverviewWe are seeking a highly skilled Customer Service Liaison to join our team at Michael Murphy - State Farm Agent. As a Customer Service Liaison, you will be responsible for delivering exceptional client experiences, resolving customer inquiries, and coordinating with other agency team members.Key Responsibilities:Answer customer inquiries and...


  • Reading, Pennsylvania, United States Seidel Hyundai Full time

    We are seeking a highly skilled Customer Service Representative to join our team at Seidel Hyundai. As a key member of our Service Department, you will be responsible for providing exceptional customer service, handling incoming calls, and managing service records.The ideal candidate will have excellent communication skills, the ability to multitask, and a...


  • Reading, Pennsylvania, United States Student Transportation of America Full time

    Job OverviewWe are seeking a highly skilled CUSTOMER SERVICE AMBASSADOR to join our team at Student Transportation of America. As a key member of our customer service department, you will play a vital role in ensuring the highest level of satisfaction for our clients and stakeholders.The ideal candidate will possess exceptional communication skills, with the...


  • Reading, Pennsylvania, United States Burlington Full time

    Customer Service Representative Job DescriptionIn this key role, you will be responsible for creating a lasting and positive memory of our customers' Burlington shopping experience.As a Customer Service Representative, you will deliver excellent customer service, accurately and efficiently ring on register, process layaways, returns, and exchanges, and...