Customer Experience Representative
3 weeks ago
We are seeking a Customer Service Expert to join our team in a dynamic and fast-paced retail environment. The ideal candidate will possess excellent communication skills, a strong work ethic, and the ability to work well under pressure. As a key member of our sales team, you will be responsible for delivering exceptional customer service, generating sales, and maintaining store standards.
About the Role
This is a part-time seasonal position that requires flexibility and adaptability. You will work closely with our sales team to meet sales targets, provide product knowledge, and maintain a clean and organized store environment. You will also be responsible for processing transactions, handling returns, and providing exceptional customer service.
Key Responsibilities
- Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner
- Process transactions, handle returns, and process exchanges accurately and efficiently
- Maintain a clean and organized store environment, adhering to Under Armour's visual merchandising standards
- Work collaboratively with the sales team to meet sales targets and achieve business objectives
- Develop and maintain product knowledge, staying up-to-date on new products and promotions
Requirements
- High school diploma or equivalent required; some college or experience in sales or customer service preferred
- Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management
- Ability to work in a fast-paced retail environment, meeting deadlines and adapting to changing priorities
- Basic math skills and accuracy when handling cash and credit transactions
- Physical ability to lift up to 25 pounds, stand for long periods, and move quickly around the store as needed
- Availability to work a flexible schedule, including weekends, holidays, and peak shopping periods
Benefits
- Competitive hourly wage ($15.00 - $16.88)
- Teammate discount (50% off full-price items and 30% off sale or outlet items)
- Opportunities for career advancement within the company
- A fun and dynamic work environment with a team-oriented culture
Why Work at Under Armour?
We are a global leader in performance apparel, footwear, and accessories. Our mission is to empower individuals to pursue their passions and never back down. At Under Armour, we are committed to fostering a culture of excellence, teamwork, and innovation. If you are a motivated and enthusiastic individual who shares our passion for delivering exceptional customer experiences, we encourage you to apply.
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