Customer Experience Specialist

4 days ago


Smithfield, North Carolina, United States Food Lion Full time

Job Title: Customer Experience Specialist

Estimated Salary: $40,000 - $55,000 per year

We are seeking a skilled and dedicated Customer Experience Specialist to join our team at Food Lion. In this role, you will be responsible for providing fast, easy, flexible, and friendly service to our customers through the achievement of Food Lion customer service standards.

Main Responsibilities:

  • Smile and provide prompt, accurate, and friendly service while engaging customers to create a positive shopping experience
  • Greet each customer and use their name whenever possible
  • Unload customers' groceries from cart to belt-unload items for ease of bagging such as grouping cold items together
  • Check the bottom of every cart and under all baby seats for items before completing an order
  • Follow correct bagging procedures for the correct use of bags by type
  • Scan customers' order and handle the payment transaction, per standard practice

Requirements:

  • High school graduate or equivalent preferred
  • Effective communication and customer service skills
  • Ability and willingness to learn multiple tasks and technical requirements of the job
  • Ability to perform the technical requirements of cashier and service center


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