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Patient Access Representative

2 months ago

Durham, North Carolina, United States North Carolina Speciality Hosp Full time
About North Carolina Specialty Hospital

North Carolina Specialty Hospital is a private, physician-owned medical center that has been providing high-quality patient care for over 90 years. Our commitment to growth and continuous improvement has helped us maintain a high ranking in both quality measures and patient satisfaction.

Our Services
  • Surgical specialties in orthopedics, ophthalmology, ear, nose, and throat, as well as sports medicine, oral, plastic, podiatry, general surgery, interventional radiology, pain management, reconstructive surgery, and more.
Why Work with Us?
  • Award Winning Hospital for Special Surgery
  • 5 Star CMS rated facility for patient experience
  • Positive Work culture
  • Career growth opportunities
  • Comprehensive Medical, Dental, Vision Insurance, Life and Disability Insurance
  • Telemedicine/You have access to Physicians 24/7/365 through MDLIVE
  • Paid Time Off
  • 401k Employer Match
  • Tuition Assistance
Job Summary

The Patient Access Representative will be responsible for obtaining daily EFT/bank reports to identify remits that need to be posted for the day. This includes downloading and/or printing all EFT remits received and preparing them for processing into assigned batches. The representative will also ensure a high degree of accuracy in assigning payments and adjustments to the correct accounts and assigning the correct dollar amounts to each remaining open category.

Key Responsibilities
  • Obtain daily EFT/bank reports to identify remits that need to be posted for the day
  • Download and/or print all EFT remits received and prepare them for processing into assigned batches
  • Ensure a high degree of accuracy in assigning payments and adjustments to the correct accounts and assigning the correct dollar amounts to each remaining open category
  • Post all payments that have entered our bank within (2) working days
  • Ensure all voucher deductions are posted to the correct accounts and document all accounts that are pending posting because of a voucher deduction
  • Print Credit Card Auth Net Report and post all credit card payments and balance the daily payment batch
  • Post all Self Pay payments and all EOBs received via mail identifying any batch errors or rejections to ensure accuracy
  • Complete 3 daily reports that track receivables
  • Upload the daily Patient Statements Batch to the RevSpring portal
  • Record all Bad Debt adjustment secondary to Medicare for year end Cost Reporting
  • Box up processed EOB and Batch work for storage
  • Open and disperse all mail, prepare checks to be deposited for BOM
  • Compile all EOBS that need to be sent to Hospitalist
  • Assist Manager with Month End reports and complete projects assigned
  • Adhere to all Hospital Policies and Procedures, specifically Guidelines for Appropriate Conduct, Corporate Compliance, Diversity, and Confidentiality
  • Demonstrate the spirit of the philosophy, mission, and values of the hospital through words and actions and implement them into departmental processes, programs, and the working environment
  • Adhere to Confidentiality Policy
  • Maintain positive working relationships and foster a cooperative work environment
  • Adhere to the hospital's Guidelines for Appropriate Conduct in the HR Manual
  • Display honesty and mutual respect when communicating with peers and other departments
  • Follow through on problems that may compromise effective job performance by using appropriate chain of command