Service Access Manager

2 weeks ago

Durham, North Carolina, United States Duke University Full time
Job Summary

We are seeking a highly skilled Service Access Manager to join our team at Duke University Health System. As a key member of our Patient Revenue Management Organization, you will play a critical role in ensuring seamless patient access and flow through our clinics and departments.

Key Responsibilities
  • Supervise and coordinate activities of a clinic/department to include establishing and maintaining systems for patient flow through the clinic/department and the utilization of clinic and ancillary facilities and manpower.
  • Direct and coordinate all scheduling, check-in, check-out, and financial services activities within the clinic/department.
  • Actively participate on committees to achieve desired outcomes and ensure follow-up on action plans (operating processes, policies and procedures, utilization of space, increase revenue, supply utilization, personnel, etc).
  • Serve as a representative for the clinic/department to both internal and external groups.
  • Plan and schedule work for the front-end staff, ensuring proper distribution of assignments and adequate manning, space and facilities for subsequent performance of duties. Train new personnel.
  • Communicate and model the values of DUHS through orientation, development, mentoring, performance counseling and evaluation of staff. Plan and implement strategies to promote effective recruitment, retention and development of diverse work teams.
  • Directly responsible for all personnel actions including, but not limited to, hiring, performance appraisals, promotions, vacation schedules, and maintaining payroll records and time reports.
  • Coordinate diagnostic and treatment activities of the clinic/department with services of other departments to ensure effective patient care and efficient service.
  • Greet and provide assistance to visitors and patients. Explain policies and procedures, and resolve problems.
  • Maintain liaison with professional medical staff and other personnel in administrating policies and procedures regarding patient flow and utilization of space, time, supplies, and equipment.
  • Develop policies and procedures to improve patient care and utilization of clinic/department resources.
  • Maintain interface with physicians, patients and administrative staff to provide information and to resolve problems relating to clinic services. Collect and analyze data for the preparation of composite reports and special projects. Generate, analyze and/or interpret entity-specific reports relating to department performance, staff performance, financial performance. Independently execute appropriate action plans based on findings.
  • Enforces regulatory and compliance requirements (HIPPA, JCAHO, etc). Accountable for understanding, enforcing and following all internal controls, particularly as they relate to cash management policies and procedures.
  • Directly involved in the preparation of department budget. Make budgetary recommendations and projections. Monitor, verify and reconcile expenditures of budgeted funds, compiling information reflecting expenditures, and develop cost-comparisons. Identify cost savings within the operation.
  • Coordinate and supervise activities performed in determining sponsorship eligibility, making financial arrangements, and establishing fees.
Requirements
  • High school diploma required. A Bachelor's degree in a related field is strongly preferred.
  • Requires six years of experience of a progressive nature in a healthcare setting to become knowledgeable of the complex activities associated with healthcare services.
  • An Associate's degree in healthcare or business may substitute for two years of experience.
  • A Bachelor's degree in healthcare or business may substitute for four years of experience.
Preferred Qualifications
  • Strong verbal and written communication skills
  • Data entry experience
  • Skilled in working with spreadsheets, databases and power point presentations
  • Medical terminology knowledge
  • Ability to organize and prioritize
  • Strong customer service background and experience
  • Ability create and apply specific departmental policies, rules and regulations relating to verifying patient information, collecting payments and maintaining records and forms
  • Knowledge and ability to apply situational leadership skills
  • Ability to effectively lead teams and establish and maintain effective relationships with other personnel
  • Knowledge of general accounting principles

Duke University Health System is an equal opportunity employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

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