Customer Service Representative

4 weeks ago


Clovis, New Mexico, United States Lincare Holdings Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Lincare Holdings. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients and healthcare professionals.

Key Responsibilities
  • Work closely with medical professionals and physicians to facilitate patient care and ensure seamless communication.
  • Advocate for and support chronic patients, providing personalized solutions to meet their unique needs.
  • Collaborate with cross-functional teams to resolve issues and improve patient outcomes.
  • Develop and implement outcome-based solutions for our physician referral sources and existing patient population.
  • Prepare and analyze billing and setup paperwork for patient services, ensuring accuracy and compliance.
  • Provide training and support to new customer service and sales personnel, promoting a culture of excellence.
Requirements
  • High school diploma or equivalent required.
  • Proven work experience in customer service or a related field.
  • Ability to learn and apply market and product information, as well as patient billing and insurance requirements.
  • Excellent communication and interpersonal skills.
  • Computer and technological literacy.
  • Positive and professional personal image.


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