Lead, Building Assistant

3 weeks ago

Enid, Oklahoma, United States pOpshelf Full time
Job Summary

The Assistant Team Leader plays a crucial role in maintaining a clean and well-organized store environment while assisting the Store Team Leader in creating a customer-first culture through exceptional store standards and team engagement.

At the direction of the Store Team Leader, the Assistant Team Leader assists with supervision of store employees, management and presentation of merchandise, completion of paperwork, and preparation of deposits.

The Assistant Team Leader also performs stocking and cashiering functions and performs other duties as necessary to maximize profitability and customer satisfaction while protecting company assets and reducing losses.

Key Responsibilities
  • Provides superior customer service to exceed customer expectations; greets and assists customers, and operates cash register and scanner to itemize customer purchases.
  • Assists the Store Team Leader in creating and supporting a customer-first store culture.
  • Models product knowledge and selling techniques to enhance the customer experience.
  • Facilitates merchandising the store in a manner that is appealing to customers and retains customer excitement to shop at pOpshelf.
  • Maintains daily and weekly cleaning checklists to provide a superior customer shopping experience.
  • Ensures condense and reset standards are maintained consistently each day to provide a clutter-free customer shopping experience.
  • Opens and closes the store a minimum of two days per week.
  • Assists the Store Team Leader with scheduling employees, providing adequate training for employees, conducting safety meetings, and ensuring employee compliance with company policies and procedures.
  • Follows company work processes to manage merchandise, including receiving, unpacking, stocking, restocking, and rotating merchandise on shelves and building merchandise displays.
  • Assists in maintaining accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls.
  • Assists in implementation and maintenance of plan-o-zones; ensures merchandise is presented according to established practices and Store Manager direction.
  • Assists in ensuring financial integrity of the store through strict cashier accountability, key control, adherence to company security practices, and cash control procedures; authorizes and signs for refunds and overrides, counts register tills, and deposits money in the bank.
  • Assists customers in the self-checkout process at multiple register terminals simultaneously.
  • Assists with management of the store in the Store Team Leader's absence.
Requirements
  • Ability to read and interpret documents such as diagrams, safety rules, operating and maintenance instructions, and procedures manuals.
  • Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.
  • Knowledge of cash handling procedures including cashier accountability and deposit control.
  • Knowledge of cash, facility, and safety control policies and practices (deposits, store keys, etc.).
  • Ability to perform cash register functions and operate other tools to generate reports (e.g., HHT, self-checkout, store computer, etc.).
  • Ability to develop and maintain organization and to attend to detail.
  • Ability to solve problems and deal with a variety of situations.
  • Ability to interface with store associates, suppliers, and customers in a respectful and effective manner.
  • Strong product inventory knowledge and creative merchandising abilities.
  • Ability to drive own vehicle to the bank to deposit money.
Education and Experience
  • High school diploma or equivalent strongly preferred.
  • One year of experience in a specialty retail environment preferred.
  • Six months supervisory or team lead experience preferred.

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