Guest Services Supervisor
2 weeks ago
At Great Wolf Lodge, we are seeking a highly motivated and experienced Guest Services Supervisor to join our team. As a key member of our leadership team, you will be responsible for overseeing the daily front office operations, ensuring exceptional guest experiences, and driving business results.
Key Responsibilities:- Supervise and manage front desk operations to ensure seamless guest check-in and check-out processes
- Provide coaching, guidance, and recognition to team members to enhance their performance and engagement
- Collaborate with department leaders to develop and implement action plans to improve guest satisfaction and pack member engagement
- Monitor and analyze performance metrics to identify areas for improvement and implement corrective actions
- Ensure compliance with safety and security protocols, and maintain a clean and organized work environment
- High school diploma or equivalent required; associate's degree or higher in hospitality or related field preferred
- Minimum 1 year of experience in rooms division/front desk operations; previous hotel experience a plus
- Proven customer service, conflict resolution, and team building skills
- Ability to work flexible schedules, including nights, weekends, and holidays
- Proficiency in Microsoft Office and general software systems
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Flexible scheduling and work-life balance
- Recognition and rewards for outstanding performance
Great Wolf Lodge is an equal opportunity employer and welcomes applications from diverse candidates. If you are a motivated and experienced professional looking for a challenging and rewarding role, please submit your application today
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