Guest Services Supervisor

2 weeks ago


Fitchburg, Massachusetts, United States Great Wolf Lodge Full time
Job Title: Guest Services Supervisor

At Great Wolf Lodge, we are seeking a highly motivated and experienced Guest Services Supervisor to join our team. As a key member of our leadership team, you will be responsible for overseeing the daily front office operations, ensuring exceptional guest experiences, and driving business results.

Key Responsibilities:
  • Supervise and manage front desk operations to ensure seamless guest check-in and check-out processes
  • Provide coaching, guidance, and recognition to team members to enhance their performance and engagement
  • Collaborate with department leaders to develop and implement action plans to improve guest satisfaction and pack member engagement
  • Monitor and analyze performance metrics to identify areas for improvement and implement corrective actions
  • Ensure compliance with safety and security protocols, and maintain a clean and organized work environment
Requirements:
  • High school diploma or equivalent required; associate's degree or higher in hospitality or related field preferred
  • Minimum 1 year of experience in rooms division/front desk operations; previous hotel experience a plus
  • Proven customer service, conflict resolution, and team building skills
  • Ability to work flexible schedules, including nights, weekends, and holidays
  • Proficiency in Microsoft Office and general software systems
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Flexible scheduling and work-life balance
  • Recognition and rewards for outstanding performance

Great Wolf Lodge is an equal opportunity employer and welcomes applications from diverse candidates. If you are a motivated and experienced professional looking for a challenging and rewarding role, please submit your application today



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