Insurance Licensed Customer Service Specialist

6 days ago


San Jose, California, United States MA FORMICO INSURANCE AGENCY Full time
Insurance Licensed Customer Service Specialist

We are seeking a detail-oriented and customer-focused professional to join our team as an Insurance Licensed Customer Service Specialist. In this role, you will be responsible for delivering exceptional customer experiences through prompt responses to inquiries, maintaining accurate records, and providing top-notch support via phone, email, and in-person interactions.

Job Overview

As a key member of our agency, you will contribute to the success of MA Formico Insurance Agency by fostering strong relationships with clients, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities
  • Answer customer questions and concerns in a timely and professional manner.
  • Assist clients with new quotes, policy updates, payments, and other services.
  • Maintain detailed records of client interactions and communications.
  • Collaborate with colleagues to provide comprehensive customer service and support.
Required Skills and Qualifications
  • High school diploma or equivalent required; Bachelor's degree preferred.
  • Strong knowledge of insurance products and policies.
  • Excellent customer service skills and a high level of empathy.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Familiarity with Microsoft Office and other software applications.
Benefits
  • Bonus based on performance and contributions to the agency's growth.
  • Competitive salary ranging from $45,000 to $65,000 per year, depending on experience.
  • Opportunities for professional development and training to enhance your skills and knowledge.
Other Opportunities

In addition to a competitive salary and benefits package, we offer a dynamic and supportive work environment that encourages collaboration and innovation. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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