Veterinary Technician Lead

1 week ago

Rochester, Minnesota, United States Banfield Pet Hospital Full time
Job Title: Veterinary Technician Shift Lead

Banfield Pet Hospital is seeking a skilled and compassionate Veterinary Technician Shift Lead to join our team. As a Veterinary Technician Shift Lead, you will play a vital role in ensuring the highest quality of care for our patients and clients.

Responsibilities:
  • Support veterinarians in providing quality veterinary care and advocate for pets and educate clients.
  • Assist with hospital functions to maximize productivity and maintain positive patient flow.
  • Participate in surgeries and procedures in accordance with state Veterinary Practice Act.
  • Communicate with clients about individualized pet health concerns and offer guidance on Optimum Wellness Plan options, medications, and additional treatments.
  • Maintain relevant, comprehensive medical records with the support of practice systems.
  • Obtain relevant health history and information from clients and maintain medical charts.
  • Use safe restraining techniques, follow standard protocols, and sustain clean, sterile, organized treatment areas, exam rooms, and labs.
  • Guide, mentor, and support fellow team members.
Leadership Responsibilities:
  • Assist Practice Manager in developing an efficient, productive hospital team that provides the highest quality care and service to pets and clients.
  • Support Practice Manager in hospital labor management.
  • May assist Practice Manager in the selection, training, and day-to-day supervision of the paraprofessional team.
  • Assist Practice Manager in creating an environment where a team can deliver quality, efficient, and effective veterinary care to pets.
  • Provide effective communication between associates, clients, hospital leadership, and Central Team Support.
  • Ensure all hospital associates adhere to Banfield dress and grooming guidelines.
  • Prepare whole team on cases scheduled for the day, assist with any transfers of cases from the day before or external referrals to provide continuity of care, triage the treatment board.
  • Assist Practice Manager in identifying potential 'bottlenecks' and formulating solutions to remove barriers in medical operations that would impede the doctors in providing world-class preventive care and client service.
  • Confer with field leadership and assist with client resolution decisions, invoice adjustments, and client experience exceptions.
  • Address broken equipment issues and assist in inventory management.
  • Assist with management of finances by maintaining accurate balances and utilizing proper opening and closing procedures.
  • Quality check medical records, go-home medications, regulatory documentation, hospital cleanliness, and timeliness of doctors seeing exam room patients.
Requirements:
  • Veterinary Technician Certification or Licensure (CVT, RVT, LVT, or LVMT)
  • Commitment beyond qualifications

Banfield Pet Hospital is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary, paid time off, medical, dental, vision, and prescription drug benefits for you and eligible dependents, company matching 401(k) Savings Plan, paid parental leave, 100% practice paid short and long-term disability, Optimum Wellness Plans for up to three pets, and a variety of discounts including Mars, PetSmart, Royal Canin, fitness, cellular, and more.

We are committed to helping you grow as a vet tech by providing Performance Development Plans, annual CE allowance, practice-paid continuing education opportunities, free membership to NAVTA, practice-paid subscriptions to VetFolio, and VetGirl, and fear-free certification discount. We also offer the opportunity to grow into leadership roles at the field and practice level.

Banfield Pet Hospital strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. We are committed to supporting the wellbeing of our people and profession through the Mars Volunteer Program (MVP).

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