Education Specialist III

5 days ago

Toledo, Ohio, United States Lucas County, Ohio Full time
Job Title: Education Specialist III

Join the Lucas County Auditor's Office team as an Education Specialist III, where you will play a vital role in educating and informing taxpayers on the responsibilities of the County Auditor's Office.

Job Summary

The Education Specialist III will provide public outreach during road shows and other seasonal events, staff daytime road shows as needed, and perform general clerical duties. This role requires excellent communication skills, customer service experience, and the ability to work independently and as part of a team.

Responsibilities
  • Provide public outreach during road shows and other seasonal events, including transporting equipment, setting up and tearing down equipment, and answering questions.
  • Staff daytime road shows as needed.
  • Perform general clerical duties, including typing and processing forms, delivering mail, and answering phone calls.
  • Retrieve afternoon office mail and deliver to the mailroom.
  • Greet visitors at the walk-in counter and staff the 7th floor front counter.
  • Respond to requests and inquiries received in person, by phone, by fax, by electronic and regular mail, and assist in resolving problems, questions, or complaints.
  • Check email and faxes regularly.
  • Responsible for comparable sales.
  • Search files and pull any requested information using both manual and computer systems.
  • Maintain daily records of all transactions, including money received and disbursed, incoming and outgoing calls, and citizens assisted.
  • Reconcile all charges and monies pertaining to fax requests.
  • Maintain clean and orderly work areas, desks, counters, and shelves.
  • Follow-up with taxpayers to ensure they received quality service.
  • Support the efficient running of the BOR Department during the BOR season.
  • Assist Department Managers and Director.
  • Assist in other office areas as required under general supervision of office management.
Qualifications
  • High School diploma or equivalent.
  • One (1) year of clerical experience in an office setting.
  • No reprimand/discipline for one (1) year prior to applying.
Requirements
  • Knowledge of office practices and procedures.
  • Ability to effectively and pleasantly communicate in person, via telephone, and via email.
  • Skilled in customer service.
  • Ability to get along with others, including customers, colleagues, directors, staff, and other county agencies.
  • Basic high school mathematical ability.
  • Skill in operation of computers and all aspects of Microsoft Office.
  • Display sound understanding and compliance with office/department policy and procedure.
  • Knowledge of general office equipment and processes.
  • Ability and willingness to work outdoors in all seasons, which may include construction areas.
  • Ability and willingness to work flexible hours, including overtime, evening hours, and/or weekends.
  • Ability to read and follow directions (verbal and written).
  • Ability to work independently.
  • Ability to cooperate with co-workers and management on group projects.
  • Excellent work habits, including punctual, dependable attendance, and accountability.
  • Consistently follows chain-of-command.
  • Ability to complete and seek new assignments without supervision.
  • Ability to demonstrate positive, professional attitude.
  • Ability to manage time and communicate with management when work cannot be completed on schedule in accordance with office policies, procedures, and deadlines established by management.
  • Must have a serviceable vehicle available for work-related travel (mileage reimbursed) and must continuously maintain liability insurance coverage (personal expense).
  • Possess and maintain a valid State of Ohio driver's license and maintain an acceptable driving record.
  • Must be able to lift a minimum of 20 pounds.

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