Insurance Policy Specialist

3 weeks ago


Puyallup, Washington, United States State Farm Insurance Full time
State Farm Insurance
Job Summary

We are seeking a highly skilled and customer-focused Account Associate to join our team at State Farm Insurance. As an Account Associate, you will play a critical role in providing exceptional customer service and support to our policyholders.

Key Responsibilities
  • Provide accurate and timely information to customers regarding their insurance policies and claims.
  • Process policy changes and updates in our system, ensuring seamless and efficient service.
  • Handle incoming calls and emails from customers, addressing their inquiries and concerns in a professional and courteous manner.
  • Collaborate with team members to resolve customer issues and ensure customer satisfaction.
  • Maintain accurate and up-to-date customer records, ensuring compliance with company policies and procedures.
  • Stay up-to-date with insurance products and industry trends to effectively assist customers and provide expert advice.
  • Meet or exceed performance goals and targets set by the company, demonstrating a commitment to excellence and customer satisfaction.
Requirements
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong analytical and problem-solving skills, with the ability to navigate complex insurance policies and procedures.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Proficiency in using computer software and systems, with the ability to learn new technologies quickly.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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