Vice President of Customer Care Operations
2 weeks ago
As the Vice President of Customer Care Operations, you will be responsible for defining and executing a strategic vision for customer service operations within our organization. Your leadership will be pivotal in enhancing customer satisfaction, optimizing operational efficiencies, and driving revenue growth.
Location:
Long Island City, NY, US
Company:
Confidential - Not Posted
Key Responsibilities:
- Develop and implement policies and procedures that ensure consistent and effective customer support.
- Collaborate with senior leadership and stakeholders to identify and create new initiatives aimed at improving customer care operations.
- Lead and manage both internal teams and external partners in a 24/7 operational environment.
Qualifications:
The ideal candidate will possess:
- A Bachelor's degree in Business Administration, Operations Management, or a related field.
- A minimum of 10 years of progressive experience in customer service leadership, specifically within the telecommunications sector.
- Demonstrated experience in developing and executing operational strategies, managing outsourced call centers, and establishing digital customer care channels.
Travel Requirements:
10-20% domestic and international travel may be necessary.
Compensation:
The salary for this position is competitive and commensurate with experience.
Equal Opportunity Employer:
Altice USA is committed to fostering a diverse workforce and encourages applications from all qualified individuals.
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