Vice President of Customer Care Operations

2 weeks ago


Long Island City, United States Altice USA Full time
Position Overview:

As the Vice President of Customer Care Operations, you will be responsible for defining and executing a strategic vision for customer service operations within our organization. Your leadership will be pivotal in enhancing customer satisfaction, optimizing operational efficiencies, and driving revenue growth.

Location:
Long Island City, NY, US

Company:
Confidential - Not Posted

Key Responsibilities:
  1. Develop and implement policies and procedures that ensure consistent and effective customer support.
  2. Collaborate with senior leadership and stakeholders to identify and create new initiatives aimed at improving customer care operations.
  3. Lead and manage both internal teams and external partners in a 24/7 operational environment.

Qualifications:

The ideal candidate will possess:
  • A Bachelor's degree in Business Administration, Operations Management, or a related field.
  • A minimum of 10 years of progressive experience in customer service leadership, specifically within the telecommunications sector.
  • Demonstrated experience in developing and executing operational strategies, managing outsourced call centers, and establishing digital customer care channels.

Travel Requirements:
10-20% domestic and international travel may be necessary.

Compensation:
The salary for this position is competitive and commensurate with experience.

Equal Opportunity Employer:
Altice USA is committed to fostering a diverse workforce and encourages applications from all qualified individuals.

  • Long Island City, United States Motopia Full time

    We are seeking a seasoned Vice President of Marketing to lead all marketing initiatives within the organization and craft a comprehensive marketing strategy and vision. You will manage a dynamic team of marketing professionals and steer our marketing endeavors towards exceptional outcomes. An outstanding VP of Marketing is not only passionate about their...


  • Long Beach, California, United States RK Properties Full time

    The Vice President of Operations will be stationed at RK Properties and is a full-time role focused on shaping and overseeing the operational framework for the company's multi-family ventures. This position is crucial for spearheading significant growth throughout the organization. The Vice President will report directly to the Chief Executive Officer (CEO)...


  • Long Beach, California, United States RK Properties Full time

    Position Overview: The Vice President of Operations will be situated in RK Properties' Long Beach Office and is a full-time role dedicated to shaping and overseeing the operational framework for RK Properties' multi-family ventures. This position is crucial for fostering transformational growth throughout the organization.Reporting Structure: The Vice...


  • Oklahoma City, Oklahoma, United States Relevant Strategies & Solutions LLC Full time

    Exciting Career Opportunity: Vice President of Operations at Relevant Strategies & Solutions LLCRelevant Strategies & Solutions LLC is on the lookout for a Vice President of Operations to lead their dynamic team. This pivotal position involves managing the operational aspects of the organization, focusing on enhancing client satisfaction, optimizing...


  • Staten Island, New York, United States Tal Healthcare Full time

    Job Overview Tal Healthcare is partnering with a prestigious healthcare organization and renowned educational institution to find their Executive Vice President of Operations. This not-for-profit healthcare entity is committed to providing exceptional, comprehensive, acute, primary, specialty, and surgical services to a diverse array of communities within...


  • Oklahoma City, Oklahoma, United States Universal Health Services receives Full time

    Position OverviewThe Senior Vice President of Acute Care Operations is a pivotal role within Universal Health Services, Inc. (UHS), one of the largest and most esteemed healthcare providers in the nation. UHS has consistently demonstrated excellence in hospital and healthcare services, earning recognition as one of the World's Most Admired Companies by...


  • Oklahoma City, Oklahoma, United States Verdahealthcare Full time

    Vice President of Regional OperationsAbout Verda Healthcare, Inc.Verda Healthcare, Inc. is a leading organization in the healthcare sector, focused on delivering innovative solutions and services. We are currently seeking a Vice President of Regional Operations to join our dynamic team, dedicated to enhancing the quality of care for our members.As a pivotal...


  • Long Island City, United States Citigroup Inc Full time

    Job SummaryCitigroup Inc. is seeking a highly skilled Senior Vice President to join our Risk Management team. As a Senior Vice President - Risk Management Controller, you will be responsible for leading the development and implementation of risk management strategies to ensure the company's regulatory capital requirements are met.Key ResponsibilitiesDevelop...


  • Kansas City, United States Careerbuilder-US Full time

    Our client is looking for a Vice President of Operations. Job Summary Lead the implementation of operational strategies and objectives across multiple revenue generating departments. Understand each product and manage improvement of operational efficiency. Exceed the product delivery of overall customer satisfaction based on established production...


  • Mason City, Iowa, United States Trinity Health Full time

    Employment Type:Full-TimeJob Title: Executive Vice President of Operations at Trinity HealthThe Executive Vice President of Operations at Trinity Health is tasked with steering and accomplishing the organization's operational objectives, performance metrics, and strategic initiatives. Working in close collaboration with the Central Iowa Division Market Chief...


  • Colorado City, United States Clinical Management Consultants Full time

    This community medical center is currently interviewing for a Vice President of Finance. Join this tightknit community and dedicated Executive leadership team, and help support health in the region. In Southern Colorado, with a backdrop of beautiful mountains, you’ll find a community medical center that serves the hardworking people of this area. Having...


  • Oklahoma City, United States Clinical Management Consultants Full time

    An amazing new opportunity has just become available as our award winning hospital located in Oklahoma City Oklahoma is looking for a Vice President Hospital Finance to join their fast paced and dynamic executive team team. As Hospital Vice President Finance, you will be a vital component of this 50+ bed acute care facility that provides care for the...


  • Oklahoma City, Oklahoma, United States Universal Health Services receives Full time

    Key ResponsibilitiesAbout Universal Health ServicesUniversal Health Services, Inc. (UHS) stands as one of the largest and most esteemed providers of hospital and healthcare services in the nation. UHS has consistently demonstrated a remarkable record of success and performance, earning recognition as one of the World’s Most Admired Companies by Fortune and...


  • New York City, United States Manhattan School of Music Full time

    Aspen Leadership Group is proud to partner with Manhattan School of Music in the search for an Associate Vice President of Philanthropy/Director of Development.Reporting to and working in close collaboration with the Vice President for Philanthropy, the Associate Vice President of Philanthropy/Director of Development will oversee the day-to-day management of...


  • Texas City, Texas, United States CLevelCrossing Full time

    Company Overview: CLevelCrossing is a dynamic organization focused on delivering exceptional property management solutions. We are seeking a Vice President of Regional Operations to spearhead our initiatives in Texas.Role Overview: As the Vice President of Regional Operations, you will play a pivotal role in shaping our Texas operations team. This is an...


  • Canon City, United States Colorado Medical Group Management Association Full time

    Organization Name: Colorado Medical Group Management AssociationType of Position: Full TimeExperience Requirement: 8 to 15 years' experienceThe Colorado Medical Group Management Association is seeking a Vice President of Operations (VPO) to lead its expanding network of healthcare facilities.This role presents a remarkable opportunity within a reputable...


  • Oklahoma City, Oklahoma, United States Splendora ISD Full time

    Position Overview:The Vice President of Operations at Splendora ISD will oversee the strategic direction and operational management of the district. This role is crucial in ensuring that educational standards are met while fostering a positive learning environment. Key Responsibilities:1. **Leadership and Management:** Provide visionary leadership to the...


  • Watford City, North Dakota, United States Teklysium Inc Full time

    Company OverviewPosition OverviewRole Summary: The Vice President of Operations at Teklysium Inc. plays a pivotal role in shaping and executing the strategic vision of the organization. This executive position is dedicated to delivering projects with exceptional quality, ensuring high levels of customer satisfaction, and adhering to timelines and budget...


  • Oklahoma City, OK, United States Clinical Management Consultants Full time

    An amazing new opportunity has just become available as our award winning hospital located in Oklahoma City Oklahoma is looking for a Vice President Hospital Finance to join their fast paced and dynamic executive team team.  As Hospital Vice President Finance, you will be a vital component of this 50+ bed acute care facility that provides care for the...


  • Oklahoma City, Oklahoma, United States Inframark, LLC Full time

    Job DescriptionInframark is seeking a Regional Vice President for the Central Region. The Regional Vice President of Operations is responsible for efficiently and effectively delivering operations and maintenance (O&M) services to Inframark's industrial and municipal clients in our Central Region.Primary Responsibilities: Formulates goals, strategies,...