Medical Office Call Center Representative

18 hours ago


Springfield, New Jersey, United States Adv Lap Surg Inst Full time
Job Summary

We are seeking a highly skilled and professional Call Center Representative to join our team at the Adv Lap Surg Inst. In this role, you will be responsible for providing exceptional customer service to our patients and clients, handling inbound and outbound calls, and resolving issues in a timely and efficient manner.

Responsibilities
  • Respond to customer inquiries and resolve issues in a professional and courteous manner
  • Handle inbound and outbound calls, emails, and other communication channels
  • Provide accurate and timely information to customers regarding their accounts, services, and policies
  • Upsell and cross-sell products and services to customers
  • Document all customer interactions and updates in our CRM system
  • Attend training sessions and meetings to stay up-to-date on company policies, procedures, and products
Qualifications
  • High school diploma or equivalent required
  • Previous experience in a call center or customer service role preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet productivity standards
  • Basic computer skills and knowledge of CRM software


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