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Bilingual Client Support Specialist

2 months ago


Springfield, New Jersey, United States LVMH Full time

Join Our Team

Company: LVMH

Country / Region: United States

Business Group: Luxury Goods

Contract Type: Permanent Position

Function: Retail

Experience Required: Minimum 2 years

Reference No.: LVMH00103

POSITION SUMMARY:

The Bilingual Client Support Specialist serves as the primary liaison for brand Account Executives, retail partners, wholesale clients, eCommerce inquiries, and customer concerns.

MAIN RESPONSIBILITIES:

  1. Manage inbound and outbound communications through calls, emails, and chats, while resolving conflicts in a dynamic, unscripted call center environment.
  2. Address customer inquiries and concerns effectively, troubleshooting issues and determining the best resolution path based on established quality metrics.
  3. Provide accurate information to customers and ensure appropriate follow-up as needed.
  4. Initiate resolution documentation and track communication types.
  5. Meet personal and team performance objectives and standards.
  6. Perform additional tasks as assigned.

KNOWLEDGE, SKILLS & ABILITIES:

  • Fluency in French and English is required.
  • Exceptional customer service skills are essential.
  • Proficiency with technology, including SAP, Magento, Salesforce, and Pro-Concept.
  • Strong written and verbal communication skills, along with effective time management abilities.
  • Working knowledge of MS Office Suite, particularly Word and Excel; relevant experience with SAP and Salesforce is preferred.
  • Ability to quickly learn new database systems.
  • Strong multitasking and prioritization skills with keen attention to detail.
  • Open to coaching and constructive feedback to enhance personal and team performance.

EDUCATION AND EXPERIENCE:

A minimum of 3 years of customer service experience in a high-volume, unscripted call center environment is required.

Equal Employment Opportunity:

LVMH is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, sex, gender identity, age, sexual orientation, disability, or any other legally protected status.