Financial Services Associate

1 week ago


Lawrence, Kansas, United States Capfed Full time

Position Title: Customer Service Associate II

Job Category: Retail Operations

Job Overview:

Capitol Federal is seeking an individual who is dedicated to making a positive impact and wishes to advance their career in the banking sector. With a legacy spanning over 125 years, Capitol Federal has been a cornerstone of banking in the Midwest, and we believe that our success is driven by our exceptional team.

As a Customer Service Associate II, you will play a crucial role in our branch by delivering exceptional service to our clients and assisting them in achieving their financial objectives through our banking products. This position offers a unique opportunity to deepen your understanding of banking and finance while guiding customers to the most suitable accounts for their needs.

Position Details:

This is a Full-Time role, requiring up to 40 hours per week. Flexibility is essential to accommodate training sessions and employee absences. Our branch operates Monday through Friday from 10:00 AM to 6:00 PM and Saturday from 10:00 AM to 4:00 PM.

Key Responsibilities:

  • Delivering a positive first impression through friendly and courteous service to help customers meet their financial goals.
  • Processing customer transactions efficiently.
  • Managing cash and ensuring drawer accuracy.
  • Identifying customer needs and recommending appropriate banking products and services.
  • Maintaining customer accounts, including opening and closing accounts and overseeing transactions.
  • Preparing necessary documentation for account management, including obtaining signatures and assigning account numbers as needed.
  • Researching and resolving customer inquiries, both internal and external.

Desired Qualities:

  • Outgoing personality with a positive attitude; capable of building relationships with clients.
  • Strong listening skills.
  • Proficient in technology; able to navigate multiple computer applications.
  • Adaptable to change.

Ideal Candidate Qualifications:

  • High School Diploma or equivalent.
  • 1 - 3 years of experience in customer service; cash handling experience is preferred.
  • Attention to detail.

What We Offer:

  • A career path with opportunities for advancement.
  • Personal Time Off (PTO) accrued from day one.
  • Paid Holidays.
  • A comprehensive benefits package, including Health, Dental, Vision, Life Insurance, and more.
  • Retirement contributions to a 401K and Employee Stock Ownership Program.
  • Volunteer opportunities.
  • Training and resources to support your success.
  • Employee referral bonuses.

Application Process:

  • Submit an application.
  • Complete pre-employment screenings.
  • Participate in an interview with Human Resources.
  • Interview with the hiring manager.

Capitol Federal is an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace.



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