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1 day ago
Transform technology into opportunity as a Network Support Technician Senior at General Dynamics Information Technology (GDIT).
About the Role:We are seeking a highly skilled Network Support Technician Senior to join our team in supporting the US Army Intelligence and Security Command (INSCOM). As a Network Support Technician Senior, you will be responsible for monitoring and responding to complex technical control facility hardware and software problems utilizing a variety of hardware and software testing tools and techniques.
Key Responsibilities:- Provide primary interface with contractor support service groups or provide internal analysis and support to ensure proper escalation during outages or periods of degraded system performance.
- May provide network server support.
- Requires extensive knowledge of PC/network communications hardware/software in a multi-protocol environment, and network management software.
- May function as lead job providing guidance and training for less experienced technicians.
- Provide Tier I and II support at remote field and garrison sites.
- Perform server and desktop installation, basic cabling.
- Perform systems administration of desktop and server systems connected to local and wide area networks.
- Provide desktop system management involving account monitoring, security, operating system (OS) installation, and other local area system administration related functions.
- Be capable of running an entire remote site by themselves with demanding customers in austere or garrison locations.
- Maintain and load cryptographic device and keys.
- Perform troubleshooting, maintenance, and repair on many types of hardware and software.
- Provide advice and training to end users.
- Troubleshoot, maintain integrity and configure network components along with implementing operating systems enhancements to improve reliability and performance.
- Bachelor's Degree with 12 years of experience or Masters with 10 years of experience.
- Knowledge of the principles, methods, and techniques used in network administration and support.
- Knowledge of related hardware and software.
- DoD M IAT Level II/8140 Computing Environment (CE) certification.
- Required Computing Environment Certification: MCSA Windows Server 2012, Solaris 10, Linux, VCP5, Azure Administrator Fundamentals, etc.
- Ability to work in a fast-paced environment with multiple priorities.
- Excellent communication and problem-solving skills.
- Ability to work independently and as part of a team.
- Strong analytical and technical skills.
- Ability to learn and adapt to new technologies and systems.
Candidates must be willing and able to attain a CI Polygraph for certain positions as determined by the contract. Position may require lifting of objects (i.e. IT Hardware), reaching/bending/kneeling (i.e. plug in cables) and other moderately strenuous activity. Travel may be required to support the mission.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
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