Customer Experience Representative

1 week ago


Easley, South Carolina, United States Prisma Health Full time

Transform Healthcare with Us

Job Summary

To deliver exceptional customer experiences and provide high-quality beverages in a fast-paced healthcare environment. This role requires the ability to work with industrial cappuccino machines, prepare custom drinks, and provide stellar service to patients, employees, and customers.

Key Responsibilities

  • Prepare and serve beverages, whole bean products, and food items consistently, adhering to recipe and presentation standards.
  • Follow health, safety, and sanitation guidelines for all products and equipment.
  • Assist customers with beverage and retail sales, operating cash registers and credit card machines.
  • Clean and maintain coffee machines, preparation areas, and gift shops.
  • Provide exceptional customer service at all times, responding to customer needs and concerns.
  • Assist in directing team members and supervisor duties in the absence of the supervisor.
  • Perform other duties as needed to ensure the efficient operation of the department.

Requirements

  • High school diploma or equivalent required.
  • 2 years of healthcare experience preferred.

Preferred Qualifications

  • Call center experience.
  • Service Now experience.
  • MyChart Patient Portal experience.

Work Environment

Variable (United States of America)

Location

Baptist Easley Med Campus

Facility

9001 Upstate Auxiliary

Department

Coffee Shop

At Prisma Health, we're committed to transforming healthcare for the benefit of our communities. Join us in our mission to deliver exceptional patient care and experiences.



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