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Customer Service Specialist

2 months ago

Easley, South Carolina, United States Pro Cut Metal Roofing Full time
Job Overview

Pro Cut Metal Roofing is seeking a highly skilled Sales Representative to join our team. As an Inside Sales Specialist, you will play a crucial role in driving sales growth and providing exceptional customer service.

Key Responsibilities
  • Customer Interaction: Interact with customers and contractors in a professional manner, guiding them through product selection and ensuring a seamless customer experience.
  • Product Expertise: Educate customers and contractors on product availability and best practices for installation, providing valuable insights to drive sales.
  • Order Management: Enter quotes and orders into our ERP system, ensuring accurate and timely processing.
  • Communication: Respond to customer inquiries in a timely and professional manner, building strong relationships and driving customer satisfaction.
  • Order Fulfillment: Notify customers when orders are complete and ready for pick-up, ensuring a smooth and efficient experience.
  • Payment Processing: Process payments on orders and invoices, maintaining accurate records and ensuring timely payment.
  • Account Management: Follow up with customers to build recurring income and drive long-term sales growth.
Requirements
  • Previous Sales Experience: Previous experience in sales or customer service, with a proven track record of success.
  • Customer Service Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and contractors.
  • Product Knowledge: Familiarity with CRM platforms and a strong understanding of our products and services.
  • Negotiation Skills: Strong negotiation skills, with the ability to build rapport with clients and drive sales growth.
  • Attention to Detail: Detail-oriented and organized, with the ability to manage multiple tasks and priorities.