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Customer Service Representative

2 months ago

Easley, South Carolina, United States Jax, LLC dba Golden Corral Full time
Job Summary

We are seeking a highly motivated and friendly Customer Service Representative to join our team at Jax, LLC dba Golden Corral. As a Customer Service Representative, you will be responsible for providing exceptional guest service, ensuring a positive dining experience, and maintaining a clean and organized environment.

Key Responsibilities
  • Guest Service:
    • Greet guests warmly and offer a personalized invitation to return as they leave.
    • Offer assistance to guests who may need help.
    • Process GC On the Go To-Go orders efficiently.
    • Provide friendly and courteous phone service.
    • Handle payments accurately and efficiently.
    • Know and follow position responsibilities related to just-in-time delivery.
    • Have a thorough knowledge of the menu and prices.
  • Cleanliness:
    • Maintain organization and cleanliness at the vestibule, host/cashier station, and surrounding areas.
    • Help ensure the buffet is set up properly and labels are correct.
    • Clean all buffets and surrounding areas.
    • Follow local health department laws and regulations.
    • Perform duty roster and ensure cleanliness, service, and quality standards are met.
  • Operational Excellence:
    • Inform the Manager when the money in the drawer needs to be taken to the safe to reduce the risk of robbery.
    • Ensure drawer balances with daily paperwork.
Requirements

To be successful in this role, you will need to have excellent communication and interpersonal skills, be able to work in a fast-paced environment, and be able to maintain a clean and organized workspace. If you are a team player who is passionate about providing exceptional guest service, we encourage you to apply.