Appliance Team Scheduler
3 days ago
Estimated Salary: $55,000 - $70,000 per year
About Ally Building SolutionsWe offer premium flooring, cabinetry, countertop and appliances products and quality installation services to new home builders in the greater Orlando, Jacksonville, Tampa Bay, and Fort Myers regions.
Key QualificationsThe successful candidate will have prior experience in home construction, preferably with expertise in Microsoft Office Suite, particularly Excel. They should possess strong communication skills, both written and verbal, and be able to multitask effectively without compromising quality. Physical requirements include lifting up to 15-20 pounds.
Scheduling Coordinator Essential Responsibilities:- Establish and maintain effective communication with builders to confirm job details.
- Ensure synchronization of schedules between RFMS and builder portals.
- Proficiently navigate various builder software platforms.
- Verify trade dates to guarantee timely completion of jobs.
- Collaborate with Home Managers to resolve scheduling discrepancies.
- Respond to multiple daily calls from builders regarding scheduling and warranty concerns.
- Act as primary point of contact for customers, addressing warranty and customer service inquiries.
- Generate orders in RFMS Order Entry for service tickets and emergency appliance needs.
- Troubleshoot RFMS Schedule Pro issues and modify orders for returns and mixed deliveries.
- Pick inventory and print pick tickets for warehouse staff.
- Work closely with warehouse teams to address job scheduling challenges.
- Email management: prioritize, categorize, and respond to emails within 24-48 hours.
- Identify potential issues proactively and communicate to prevent escalations.
- Monitor Dispatch Track software for updates on orders.
- Create and schedule orders in Dispatch Track software.
- Rectify order issues in Dispatch Track software.
- Upload scheduled job data to Dispatch Track software.
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