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Customer Service Representative

2 months ago

Martinez, California, United States City of Martinez California Full time

About the Role:

We are seeking a highly skilled and customer-focused Account Technician III to join our team at the City of Martinez, California. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, addressing their queries and concerns, and ensuring a seamless experience.

Key Responsibilities:

  • Provide excellent customer service in-person, addressing customer inquiries and resolving issues in a timely and professional manner.
  • Manage delinquent accounts, ensuring timely payment and resolving any disputes or issues that may arise.
  • Process cashiering transactions, maintaining accurate records and ensuring compliance with financial regulations.
  • Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction.
  • Stay up-to-date with industry developments and best practices, applying this knowledge to improve our customer service processes.

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
  • Minimum 2 years of experience in customer service, accounting, or a related field.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal teams.
  • Strong problem-solving and analytical skills, with the ability to resolve complex customer issues.
  • Proficiency in financial software and systems, with the ability to learn new systems and technologies.