Customer Service Associate/Delivery Driver
4 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate/Delivery Driver. As a key member of our dynamic team, you will be responsible for delivering exceptional customer service while efficiently distributing our products.
Key Responsibilities:- Provide accurate information about product features, pricing, and after-sales services to help customers make informed decisions.
- Facilitate purchases by conducting price and feature comparisons to assist customers in finding the right products.
- Ensure racks are fully stocked and organized for an optimal shopping experience.
- Handle merchandise returns smoothly, ensuring customer satisfaction.
- Collaborate with your team during busy periods to maintain outstanding customer service.
- Keep customers informed about discounts and special promotions that enhance their shopping experience.
- Collect customer insights and relay them to the Store Manager for continuous improvement.
- Stay updated on new products and services to better serve our customers.
- Safely deliver a wide variety of items to different locations, following scheduled routes and maintaining punctuality.
- Operate various delivery vehicles (including Non-CDL dump trucks, flatbeds, loaders, and forklifts) while adhering to DOT regulations and safety standards.
- Physical stamina to stand for long periods and perform physical tasks, including lifting to 70 pounds, stooping, and squatting.
- Ability to operate commercial vehicles (like Isuzu NRR 650) for daily deliveries.
- Excellent interpersonal skills to adapt and respond to diverse customer personalities.
- Capable of prioritizing tasks and managing time effectively in a fast-paced environment.
- Basic math skills for handling transactions and inventory.
- Valid driver's license with a clean driving record and no traffic violations.
- Strong organizational and time management abilities.
- Prior experience in the outdoor supply industry.
- Proficiency in both Spanish and English.
- Proven background as a Customer Service Associate or Sales Associate.
- Familiarity with inventory stocking procedures.
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Wellness Resources
- Profit Sharing
We have the 4 C's that make your job a career: Career Development, Compensation, Culture, and Care. We invest in your personal and professional growth, offer competitive market wages, great benefits, PTO & bonus potential, and a unique culture that's fun to be a part of. We care about all our employees because we wouldn't be where we are now (over 100 years) if it weren't for you.
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