Customer Service Associate/Delivery Driver

4 weeks ago


Martinez, California, United States Ewing Outdoor Supply Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate/Delivery Driver. As a key member of our dynamic team, you will be responsible for delivering exceptional customer service while efficiently distributing our products.

Key Responsibilities:
  • Provide accurate information about product features, pricing, and after-sales services to help customers make informed decisions.
  • Facilitate purchases by conducting price and feature comparisons to assist customers in finding the right products.
  • Ensure racks are fully stocked and organized for an optimal shopping experience.
  • Handle merchandise returns smoothly, ensuring customer satisfaction.
  • Collaborate with your team during busy periods to maintain outstanding customer service.
  • Keep customers informed about discounts and special promotions that enhance their shopping experience.
  • Collect customer insights and relay them to the Store Manager for continuous improvement.
  • Stay updated on new products and services to better serve our customers.
  • Safely deliver a wide variety of items to different locations, following scheduled routes and maintaining punctuality.
  • Operate various delivery vehicles (including Non-CDL dump trucks, flatbeds, loaders, and forklifts) while adhering to DOT regulations and safety standards.
Requirements:
  • Physical stamina to stand for long periods and perform physical tasks, including lifting to 70 pounds, stooping, and squatting.
  • Ability to operate commercial vehicles (like Isuzu NRR 650) for daily deliveries.
  • Excellent interpersonal skills to adapt and respond to diverse customer personalities.
  • Capable of prioritizing tasks and managing time effectively in a fast-paced environment.
  • Basic math skills for handling transactions and inventory.
  • Valid driver's license with a clean driving record and no traffic violations.
  • Strong organizational and time management abilities.
Bonus Points:
  • Prior experience in the outdoor supply industry.
  • Proficiency in both Spanish and English.
  • Proven background as a Customer Service Associate or Sales Associate.
  • Familiarity with inventory stocking procedures.
Benefits:
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development
  • Wellness Resources
  • Profit Sharing

We have the 4 C's that make your job a career: Career Development, Compensation, Culture, and Care. We invest in your personal and professional growth, offer competitive market wages, great benefits, PTO & bonus potential, and a unique culture that's fun to be a part of. We care about all our employees because we wouldn't be where we are now (over 100 years) if it weren't for you.


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