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Housekeeping Operations Manager

2 months ago

Milwaukee, Wisconsin, United States Potawatomi Casino Hotel Full time

Compensation commensurate with experience | Flexibility required for various shifts

In a dynamic and energetic atmosphere where juggling multiple priorities is crucial, how do we maintain the highest standards of cleanliness and presentation in our establishment? As a Housekeeping Operations Manager, you will play a vital role in executing our business objectives by ensuring that guest accommodations and hotel amenities are upheld to the highest quality assurance benchmarks, while adhering to all safety protocols and regulations. Your commitment to exceptional guest service, integrity, and professionalism will be key to our ongoing success.

Key Responsibilities

  1. *Oversee management duties for a team of seventy-five (75) or more personnel in alignment with organizational policies and legal requirements. This includes responsibilities such as recruiting, hiring, and terminating staff; scheduling to maintain optimal staffing levels; training team members; assigning tasks; evaluating performance; recognizing achievements; addressing grievances; and managing inventory.
  2. *Ensure that the hotel consistently meets the highest standards of cleanliness and aesthetics, executing cleaning protocols safely and efficiently with minimal disruption to operations.
  3. *Develop, implement, and assess comprehensive housekeeping strategies and processes to maximize safety and efficiency while maintaining the quality assurance standards established by leadership.
  4. *Conduct inspections and evaluations of equipment and the physical state of all areas within the property to ensure compliance with quality assurance standards. Provide recommendations for maintenance, repairs, and upgrades to Facilities management as necessary.
  5. *Respond to guest inquiries, special requests, or complaints, taking appropriate corrective measures to foster positive interactions and experiences for all visitors.
  6. *Maintain an adequate supply of housekeeping materials, including linens, cleaning agents, and amenities. Monitor inventory levels and order supplies necessary for daily operations and special projects.
  7. *Ensure the safe and proper use and storage of cleaning chemicals by overseeing usage, providing thorough training for all staff, and ensuring proper labeling.
  8. *Collaborate with leadership to formulate and maintain annual operating and capital budgets, addressing any variances.
  9. *Cultivate positive relationships with vendors and oversee contracted services to ensure that procured goods and services meet the highest quality standards.
  10. Stay informed about industry trends, changes, equipment, and supplies to enhance efficiency, productivity, and safety.
  11. Establish or revise recordkeeping processes as needed and oversee departmental records related to team members, equipment, inventory, and maintenance activities, ensuring accuracy and proper documentation.
  12. Assist with cleaning tasks as required.
  13. Ensure compliance with departmental internal controls, policies, procedures, and regulations.
  14. Perform additional duties as assigned.

Qualifications

  1. High school diploma or equivalent and five (5) years of experience in hotel housekeeping, preferably in a large-scale, four-diamond rated establishment. An Associate's Degree may substitute for two (2) years of experience.
  2. Three (3) years of management experience is required, ideally in a role such as Executive Housekeeper or Housekeeping Manager.
  3. Proficient in handling various cleaning chemicals, tools, and equipment safely, with training in bloodborne pathogens and compliance with related procedures.
  4. Office skills, including proficiency in standard office equipment and software such as Microsoft Word, Outlook, PowerPoint, Excel, and Internet applications. Familiarity with purchasing and scheduling software is preferred.
  5. Experience with operating systems such as Opera, Duetto, Red Rock, LMS, and HRIS systems is advantageous.
  6. Strong analytical, leadership, management, and interpersonal skills are essential.
  7. Effective communication skills for addressing groups of guests or team members.
  8. Ability to maintain organization, meet deadlines, and handle confidential information with integrity and discretion.
  9. Capability to read and interpret safety regulations, operating instructions, and procedural manuals.
  10. Comprehensive understanding of Occupational Safety and Health Administration (OSHA) regulations as they pertain to environmental housekeeping.
  11. Ability to compose routine reports and correspondence.
  12. Mathematical skills for basic calculations involving whole numbers, fractions, and decimals.
  13. Ability to interpret a variety of instructions presented in written, oral, diagrammatic, or schedule formats.
  14. Capacity to thrive in a fast-paced environment.
  15. Proactive problem-solving skills and the ability to manage stress effectively.
  16. Willingness to work irregular hours and extended shifts, including late nights, early mornings, weekends, and holidays as necessary.
  17. Physical requirements include regular use of hands and fingers, reaching, talking, and hearing; frequent standing, walking, climbing, and bending; and the ability to lift and/or move between twenty-five (25) and fifty (50) pounds or more with assistance.
  18. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Working Environment

The noise level in the workplace is typically moderate, with increased noise levels on the casino floor, which is not smoke-free.

Disclaimer

The above statements are intended to convey the general nature and level of work performed by individuals in this position. They are not intended to be an exhaustive list of all qualifications, responsibilities, duties, and skills required.