Administrative Support Specialist
1 month ago
We are seeking a highly skilled and detail-oriented Administrative Support Specialist to join our team at Vector Security, Inc. in Pompano Beach, Deerfield, FL and surrounding areas.
The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work independently and as part of a team. They will be responsible for performing a variety of administrative tasks, including auditing accounts, answering customer inquiries, and providing exceptional customer service.
Key Responsibilities
- Perform thorough audits of accounts to ensure accuracy and compliance.
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Enter customer information and job details into our database with precision and attention to detail.
- Provide customers with information and assistance as needed, ensuring a high level of customer satisfaction.
- Compile information and reports for department managers as required.
- Reach out to customers to inform them of billing and invoicing details.
- Review and reconcile accounts receivable to ensure timely payment.
- Follow up with customers on failed payments and resolve any issues.
- Perform other administrative tasks as assigned by management.
Requirements
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- 2-4 years of administrative experience, with a focus on customer service.
- 1-3 years of experience in a related field, such as billing and invoicing.
- Excellent communication and problem-solving skills.
- Ability to work independently and as part of a team.
- Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
- Experience with data entry and problem-solving.
- Attention to detail and ability to multitask.
- Strong customer service skills and a positive attitude.
What We Offer
- Competitive compensation package with incentives for performance.
- Comprehensive medical, dental, and vision coverage.
- Company-paid life and AD&D insurance.
- Company-paid short- and long-term disability insurance.
- Voluntary benefit products, including life insurance and disability insurance.
- 401(k) retirement savings plan with company match.
- Flexible spending account for medical and dependent care expenses.
- Paid time off and holidays.
- Tuition reimbursement program.
- Employee assistance program (EAP) for mental health and wellness support.
About Us
We are a leading security integrator with over 50 years of experience in providing innovative security and smart automation solutions to homes and businesses. Our purpose is to make our world more secure, connected, and empowered, one customer at a time.
We value teamwork, integrity, and a commitment to excellence. If you share these values and are passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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