Patient Care Coordinator Assistant
3 days ago
We are a privately-owned audiology practice located in the beautiful Pacific Northwest, seeking ambitious patient-oriented advocates to join our team in Vancouver. Our goal is to provide exceptional hearing healthcare services using the best technology available.
Job Summary:
- Coordinate and maximize revenue opportunities by creating an effective schedule for the practice.
- Provide broad-based administrative support to the practice and staff.
Responsibilities:
- Create and manage an effective patient schedule, ensuring timely and courteous interactions throughout the patient experience.
- Convert inbound / outbound calls into appointments and verify insurance coverage.
- Support the practice's wellness mission by asking current patients for referrals annually.
- Execute the appointment reminder process with pre-calls at 24 hours prior to appointment.
- Verify insurance and complete necessary paperwork to ensure timely delivery of hearing aid devices.
- Participate in ongoing training and development as assigned by the Operations Supervisor.
- Anticipate provider needs, supporting patient care.
- Maintain patient privacy in compliance with HIPAA federal guidelines and practice policies.
- Track and report daily scheduling metrics.
Qualifications:
- High School Diploma required, Associate Degree preferred.
- 2 years front office experience a plus.
- Prior Healthcare/Medical experience a PLUS.
- Must be computer literate in all Microsoft Office programs.
- Hands on experience with office equipment (fax machines and printers).
- Must be able to work well independently and be detailed-oriented and organized.
- Must be able to multitask and work well as a team member.
Salary: $20-$25 per hour, depending on experience.
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