Customer Experience Representative

4 days ago


Independence, Missouri, United States My Place Hotels Full time
Key Responsibilities
  • Welcome and greet guests with a warm and friendly demeanor.
  • Efficiently handle check-ins and check-outs, manage reservations, and accurately record charges for rooms, taxes, My Store purchases, and pet fees according to hotel policy.
  • Serve as the go-to resource for guests by providing information about the hotel, amenities, local attractions, restaurants, shopping, and churches.
  • Address and resolve guest concerns or complaints with professionalism.
  • Operate the phone system with proper etiquette, take and transfer calls, accurately record messages, and manage guest wake-up calls.
  • Complete credit card authorizations, accurately handle cash transactions, and provide change for guests.
  • Maintain organized records of the day's activities, including preparing the Night Audit Checklist, managing cash and call logs, and keeping the Front Desk Log up-to-date.
  • Report any issues related to the front desk, guest relations, or maintenance to the General Manager.


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