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Branch Operations Leader

2 months ago

Revere, Massachusetts, United States Bank of America Full time

Branch Operations Leader

Location: Revere, Massachusetts

Position Overview:

At Bank of America, our mission is to enhance financial well-being through meaningful connections. We believe in Responsible Growth, which is fundamental to our operations and how we serve our clients, employees, communities, and shareholders.

We are committed to fostering a diverse and inclusive workplace, where individuals from various backgrounds and experiences can thrive. Our investment in our employees extends to competitive benefits that support their overall well-being.

Bank of America recognizes the importance of collaboration and flexibility in the workplace. We adopt a tailored approach to flexibility based on the diverse roles within our organization.

Joining Bank of America means embarking on a rewarding career filled with opportunities for growth, learning, and making a significant impact.

Key Responsibilities:

This role involves overseeing the daily operations of a financial center and managing its team. Key duties include:

  • Acting as a business owner and promoting a collaborative team atmosphere.
  • Instilling a client-focused and risk-aware culture within the center.
  • Guiding clients to achieve their financial objectives.
  • Ensuring operational excellence and cohesive teamwork.

Additional Responsibilities:

As a leader, you will also be expected to:

  • Develop talent through proactive recruitment and coaching.
  • Manage client interactions to enhance retention and satisfaction.
  • Drive business performance through structured management routines.
  • Create an exceptional client experience.
  • Implement market-level initiatives as directed by leadership.
  • Engage employees in the execution of business strategies.
  • Oversee organizational priorities and ensure effective execution.

Managerial Duties:

In this managerial capacity, you will:

  • Foster an inclusive environment that aligns with diversity and inclusion goals.
  • Challenge operational processes to enhance efficiency and effectiveness.
  • Contribute to enterprise strategy and connect team efforts to business outcomes.
  • Evaluate risk controls and governance to identify and address potential issues.
  • Coach team members to enhance performance and ensure accountability.
  • Allocate resources effectively to support profitability.
  • Ensure succession planning and support talent development across the organization.
  • Leverage organizational resources to meet client needs and maintain a competitive edge.

Qualifications:

Required:

  • Minimum of 1 year of leadership experience in coaching or managing diverse teams.
  • Strong work ethic and a results-oriented mindset focused on client interests.
  • Ability to build and maintain effective relationships.
  • Passion for improving clients' financial experiences.
  • Confidence in identifying and addressing client needs.
  • Effective communication skills, comfortable engaging with clients.
  • Adaptability to new information and technology.
  • Strong critical thinking and problem-solving abilities.
  • Time management skills and capacity to prioritize tasks.
  • Flexibility to work extended hours as needed.

Desired:

  • 1+ years of management experience, including hiring and developing staff.
  • Knowledge of the financial services industry and its products.
  • Experience in achieving individual and team performance goals.
  • Bilingual skills are a plus.

Minimum Education Requirement:

High School Diploma / GED / Secondary School or equivalent.

Shift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America is an equal opportunity employer and strives to create a diverse environment. We welcome applications from all qualified candidates.