Optical Professional

3 weeks ago


Los Angeles, California, United States EssilorLuxottica Full time
Job Summary

As an Optical Professional at LensCrafters, you will be responsible for delivering exceptional customer experiences by performing key steps of our selling model. You will develop the optical skills of others and create an effective learning environment.

Main Responsibilities

• Convey a commitment to providing unsurpassed customer service by executing our CEE Service Model through Connect, Explore, and Exceed
• Support problem-solving and troubleshooting
• Engage patients, customers, and fellow associates with the use of technology to support experiences
• Deliver the Diamond Service Principles and Service Vision
• Celebrate the LensCrafters Advantages and lead the location in customer service

Key Skills

• Ability to assist customers in selecting frames and lenses that meet their lifestyle, Rx, and price needs
• Suggest improvements and recommend solutions to problems
• Assist other retail associates with difficult or complex customer product needs and prescriptions
• Show patience and courtesy with customers and track down answers to unfamiliar questions or products

Requirements

• High School Diploma or equivalent
• State licensure or certification by a nationally-recognized opticianary association as an optician
• Optical dispensing experience
• Knowledge of current optical theory and merchandise
• Knowledge of current store merchandise assortment and use of Inventory management systems
• Strong communicator and listener
• Awareness of current fashion trends
• Sales skills - ability to use and carry an iPad/tablet
• Comfortable with the use of technology to engage patients, customers, and associates

Preferred Qualifications

• Actively studying LensCrafters Quality, Fitting, and Adjusting Program
• Previous customer service and retail experience

Benefits

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Equal Opportunity Employer

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression, or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information, or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

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