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Customer Service Team Lead

2 months ago

Wilson, Wyoming, United States Whole Foods Market Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Team Lead to join our team at Whole Foods Market. As a key member of our store leadership team, you will be responsible for delivering exceptional customer experiences and driving business results.

Key Responsibilities
  • Customer Experience: Deliver outstanding customer service, ensuring that every customer interaction is positive and memorable.
  • Team Leadership: Lead and develop a high-performing team, providing coaching, guidance, and support to ensure they have the skills and knowledge needed to succeed.
  • Operational Excellence: Monitor and manage store operations, ensuring that all processes are efficient, effective, and aligned with company goals.
  • Communication: Foster strong relationships with team members, department leaders, and store leadership, ensuring that everyone is informed and aligned on key initiatives and priorities.
  • Process Improvement: Identify opportunities for process improvement and implement changes that drive business results and enhance the customer experience.
Requirements
  • 18+ months retail experience, including 6+ months of supervisory experience.
  • Strong leadership and communication skills, with the ability to motivate and develop a high-performing team.
  • Excellent customer service skills, with a focus on delivering exceptional experiences.
  • Ability to work in a fast-paced environment, with a strong attention to detail and ability to multitask.
  • Physical ability to lift 50 lbs and stand for long periods of time.
What We Offer

At Whole Foods Market, we offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.