HVAC Operations Coordinator

9 hours ago


Fresno, California, United States LaNotte Refrigeration, Inc. Full time
Job Summary

We are seeking a highly organized and detail-oriented HVAC Dispatcher to join our team at LaNotte Refrigeration, Inc. The successful candidate will be responsible for scheduling and coordinating HVAC service calls, providing exceptional customer service, and ensuring seamless service delivery.

Key Responsibilities
  • Scheduling: Match technicians to jobs based on location and skill level, ensuring efficient use of resources and minimizing downtime.
  • Customer Service: Respond to customer inquiries, provide information about services and products, and resolve issues in a timely and professional manner.
  • Tracking: Monitor the progress of service calls, update customers, and ensure that all necessary information is accurately recorded.
  • Communication: Communicate effectively with customers, technicians, and other departments to ensure a seamless service delivery.
  • Coordination: Coordinate with technicians and other departments to ensure that all necessary equipment and materials are available for each job.
  • Inventory Management: Utilize inventory management software to ensure that technicians have the necessary equipment for each job.
  • Emergency Response: Assist in coordinating emergency response services for urgent HVAC issues.
Requirements
  • High school diploma or equivalent required.
  • 1-2 years of experience in a customer service or scheduling role.
  • Excellent communication and organizational skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Basic computer skills and knowledge of inventory management software.


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