IT Support Specialist

2 days ago


White Plains, New York, United States Planned Parenthood Full time
Job Summary:

We are seeking an IT Help Desk Associate to provide exceptional technical support to our team members, volunteers, and interns. As a key member of our IT department, you will be responsible for resolving end-user requests in a timely manner, coordinating IT projects, and maintaining accurate inventory of desktops, laptops, and printers.

About the Role:

This is a full-time position that requires a minimum of three years' experience in IT support. You should have excellent troubleshooting skills, ability to work with users at all levels, and a strong understanding of various applications including Office 365 and eClinicalWorks.

Responsibilities:
  • Provide primary end-user support contact for desktops, laptops, printers, and other devices supported by IT
  • End-user support of various applications, including but not limited to Office 365, eClinicalWorks
  • Resolve end-user requests in a timely manner by meeting service level agreements
  • Coordinate and help expedite and resolve IT HDR requests as directed by Manager, IT Systems
  • Travel when necessary to fix hardware issues
  • Deploy new desktops, printers, and other equipment to all locations
  • Maintain accurate inventory of all desktops, laptops, and printers
  • Provide after-hours support as needed, including evenings and weekends
Requirements:
  • Minimum of three or more years' experience in IT support
  • Associate degree, or equivalent professional experience in IT support
  • Certifications from Microsoft or CompTIA preferred
  • Ability to lift or move PCs, printers, and related equipment
  • Ability to travel between Suffolk, Westchester, and Rockland counties or other locations, as needed, with own transportation
  • Excellent troubleshooting skills
  • Ability to multi-task and prioritize work at hand
  • Ability to work flexible hours, if needed
  • Ability to work with users at all levels
Salary and Benefits:

The salary range for this position is $65,000 - $80,000 annually, depending on experience. In addition to a competitive salary, we offer a comprehensive benefits package, including medical, dental, vision, life insurance, short-term disability, long-term disability, voluntary benefits, paid maternity leave, tuition reimbursement program, preceptorship bonus, quarterly bonus program, and a 401(k) plan with a match.



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