IT Support Specialist
2 days ago
We are seeking an IT Help Desk Associate to provide exceptional technical support to our team members, volunteers, and interns. As a key member of our IT department, you will be responsible for resolving end-user requests in a timely manner, coordinating IT projects, and maintaining accurate inventory of desktops, laptops, and printers.
About the Role:This is a full-time position that requires a minimum of three years' experience in IT support. You should have excellent troubleshooting skills, ability to work with users at all levels, and a strong understanding of various applications including Office 365 and eClinicalWorks.
Responsibilities:- Provide primary end-user support contact for desktops, laptops, printers, and other devices supported by IT
- End-user support of various applications, including but not limited to Office 365, eClinicalWorks
- Resolve end-user requests in a timely manner by meeting service level agreements
- Coordinate and help expedite and resolve IT HDR requests as directed by Manager, IT Systems
- Travel when necessary to fix hardware issues
- Deploy new desktops, printers, and other equipment to all locations
- Maintain accurate inventory of all desktops, laptops, and printers
- Provide after-hours support as needed, including evenings and weekends
- Minimum of three or more years' experience in IT support
- Associate degree, or equivalent professional experience in IT support
- Certifications from Microsoft or CompTIA preferred
- Ability to lift or move PCs, printers, and related equipment
- Ability to travel between Suffolk, Westchester, and Rockland counties or other locations, as needed, with own transportation
- Excellent troubleshooting skills
- Ability to multi-task and prioritize work at hand
- Ability to work flexible hours, if needed
- Ability to work with users at all levels
The salary range for this position is $65,000 - $80,000 annually, depending on experience. In addition to a competitive salary, we offer a comprehensive benefits package, including medical, dental, vision, life insurance, short-term disability, long-term disability, voluntary benefits, paid maternity leave, tuition reimbursement program, preceptorship bonus, quarterly bonus program, and a 401(k) plan with a match.
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