Senior Technical Support Specialist

1 day ago


White Plains, New York, United States Valsoft Services Full time
Job Description

We are seeking a highly skilled Senior Technical Support Specialist to join our team at Valsoft Services. The successful candidate will be responsible for providing top-notch technical support to our clients, resolving complex issues, and ensuring seamless service delivery.

About the Role
  • Provide technical assistance via phone, email, and remote sessions to clients experiencing software-related issues.
  • Analyze and troubleshoot problems using various tools and technologies, including SQL Server and database management systems.
  • Collaborate with cross-functional teams to resolve issues, implement solutions, and improve overall customer experience.
Requirements

To be considered for this role, you must have:

  • At least 3 years of direct experience in enterprise software application customer support.
  • Proven troubleshooting and resolution skills, with a focus on delivering exceptional customer service.
  • Strong knowledge of SQL Server, database management, and SQL queries.
  • Familiarity with Microsoft Windows environment, TFS, and Crystal Reports.
  • Excellent communication and problem-solving skills, with the ability to work independently and as part of a team.

Salary: $80,000 - $100,000 per annum (dependent on location and experience).



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