Store Operations Manager

6 days ago


Nashville, Tennessee, United States Rack Room Shoes Full time

About Rack Room Shoes

Rack Room Shoes is a leading family footwear retailer offering a wide selection of nationally recognized brands and exclusive private labels. Our commitment to quality and customer satisfaction has made us a trusted destination for men, women, and children seeking comfort, dress, casual, and athletic footwear.

Job Summary

The Assistant Store Manager plays a critical role in ensuring the success of our stores by providing leadership, guidance, and training to sales associates. This individual will assist the Store Manager in managing day-to-day operations, maintaining compliance with company policies and procedures, and driving sales, service, and operational excellence.

Key Responsibilities

  • Customer Experience
    • Create an exceptional customer shopping experience by providing personalized service, addressing customer concerns, and ensuring a welcoming store environment.
  • Store Operations
    • Assist the Store Manager in managing store operations, including sales floor maintenance, visual merchandising, and inventory control.
  • Leadership and Development
    • Provide guidance, training, and coaching to sales associates to enhance their skills and performance.
  • Loss Prevention
    • Contribute to the protection and control of company assets by maintaining a secure store environment and adhering to loss prevention policies and procedures.
  • Performance Metrics
    • Meet or exceed sales, service, and operational targets, including sales growth, customer satisfaction, and inventory management.

Requirements

  • Education and Experience
    • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Skills and Qualifications
    • Effective communication and interpersonal skills.
    • Strong leadership and coaching abilities.
    • Ability to work in a fast-paced environment and adapt to changing priorities.
    • Basic mathematical skills and knowledge of inventory management.

Equal Employment Opportunity

Rack Room Shoes is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment where all employees feel valued, respected, and empowered to succeed.



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