Service Coordinator

3 days ago


Charlotte, North Carolina, United States UGI Utilities Full time
Job Summary:

The Service Coordinator will be responsible for the daily dispatch and optimization of the Service Technicians. The SC will work closely with District Operations to ensure efficient utilization of the technician's time while meeting customer expectations. The service coordinator will partner with the customer experience team and field operations to ensure that service revenue targets are met.

Key Responsibilities:
  • Build efficient service schedules for technicians in supported locations while adhering to the service standard operating procedures
  • Partner with customer experience team to ensure appropriate jobs and fees are quoted consistently to customers to meet service revenue targets.
  • Emergency dispatching - Coordinate ETA with Drivers/Service Technicians and Customers
  • Work with District Operations to incorporate local knowledge to increase scheduling optimization
  • Reschedule any required work from the previous day and change or make additions to the schedule as needed due to varying conditions
  • Review district dashboard and service health check daily - identify aging open service orders, upcoming PFI, and recertification's and ensure work is scheduled.
  • Lead weekly District Service Planner meetings with district management.Make recommendations to maximize staffing, delivery, and service efficiencies.
  • Work with District Operations to prioritize, schedule or eliminate aging open work orders
  • Work with District Operations to ensure data collation and service work is posted daily
  • Follow up on work that remains outstanding in service order pool and in CRM
  • Partner with Delivery Coordinator to ensure timely response for emergencies and execution of service and delivery related tasks as necessary
Requirements:
  • 3 years' experience in service technician scheduling and/or logistics preferred
  • Propane experience a plus
  • Multi-location scheduling experience preferred
  • High School diploma required
What We Offer:

AmeriGas is an Equal Opportunity and Affirmative Action Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices. AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician.


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