Customer Service Team Lead

7 days ago


Wilson, North Carolina, United States Planet Fitness - Excel Fitness Full time

We are seeking an experienced Customer Service Team Lead to join our team at Planet Fitness - Excel Fitness. As a member of our team, you will have the opportunity to develop your leadership skills and contribute to the success of our 130+ clubs across 6 states.

This role involves providing exceptional customer service, recruiting and developing high-performing teams, and ensuring seamless operations in all facilities. If you have a passion for fitness and leadership, this is the perfect opportunity to grow with us.

As a Customer Service Team Lead, you can expect:

  • To lead by example and provide superior customer service
  • To recruit, hire, and develop top talent
  • To assist in scheduling and supervising staff
  • To ensure entire teams deliver world-class member experiences
  • To resolve member, staff, and club issues promptly

In return, we offer a competitive salary of $100,000 as a Regional Director overseeing 10+ locations, plus benefits and perks including a FREE Planet Fitness Black Card Membership, paid time off, and health insurance benefits.



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