Sales and Service Representative

1 day ago

Fort Wayne, Indiana, United States Daikin Full time
Job Title: Sales and Service Representative

Daikin Comfort Technologies Distribution, Inc. is seeking a skilled Sales and Service Representative to join our team. As a Sales and Service Representative, you will be responsible for selling our products and services to prospective and established customers. Your primary goal will be to provide excellent customer service, ensuring a smooth and quick sales process while continuously increasing sales and customer satisfaction.

Key Responsibilities:
  • Execute all aspects of the sales function, including order processing, purchase orders, payment processing, quotes, and delivery dates.
  • Support branch sales by communicating new product launches, services, supplies, prices, and new products sales and discounts to dealers through outbound calls and in-house counter discussions.
  • Maintain sales programs within assigned territories by keeping customers informed about available services, supplies, prices, and new products.
  • Provide excellent customer service, including product/order information, sales, warranties, and returns.
  • Recommend alternate products based on cost, availability, or specifications as needed.
  • Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
  • Coordinate with manufacturing, sales, distribution, and vendors regarding shipments.
  • Generate new and repeat sales by providing product and technical information in a timely manner.
  • Educate customers about product terminology, features, and benefits to improve sales and customer satisfaction.
  • Provide accurate information regarding availability of in-stock items.
  • Conduct cycle counts as required.
  • Replenish show room stock as needed.
  • Collaborate with the Branch Manager to determine best methods to resolve problems to ensure customer satisfaction and adherence to company policies.
  • Coordinate problem resolution with appropriate departments.
  • Daily processing of cash drawer, end of shift count of money, prepare deposit slip, and place in safe.
  • Maintain records and prepare reports on sales activities.
  • Periodically reach out to customers to determine satisfaction with the organization, products, and services.
  • Monitor competitive activity and trends within the territory.
  • Expand knowledge of HVAC products and keep current with the latest trends within the industry.
  • Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible.
  • Understand and follow work instructions, operating procedures, and company policies.
  • Assist in the warehouse as needed, including inventory counts and movement of product, including operating a forklift.
  • Perform additional projects as assigned.
Requirements:
  • Effective verbal and written skills - must be able to explain technical parts information clearly and communicate with customers and accurately input orders.
  • Effective organizational skills and time management skills, including ability to prioritize and multi-task.
  • High level of attention to detail and accuracy and compliance-oriented.
  • Ability to establish positive working relationships with internal and external customers and employees.
  • Ability to apply good judgment and strong work ethics and integrity on the job and results-driven.
  • Ability to assist in the warehouse and operate a forklift as needed while doing so in a safe and efficient manner.
  • Ability to understand and follow procedures, work instructions, and company policies.
Experience and Education:
  • 1-3 years of progressive customer service experience.
  • High School diploma or GED equivalent, some college preferred.
  • HVAC training a plus.
Work Environment:
  • Must be able to perform essential responsibilities with or without reasonable accommodations.
  • May travel occasionally to customer sites, training events, company-related meetings, etc. - estimated 20%.

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