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Real Estate Operations Coordinator

2 months ago

Westport Connecticut, United States Brown Harris Stevens Residential Sales, LLC Full time

Company Overview
Brown Harris Stevens Connecticut, LLC is a premier luxury residential real estate firm with a legacy of excellence and a commitment to professionalism and discretion since 1873.

Role Summary
The successful candidate will be responsible for the effective onboarding of new Sales Agents, which includes the preparation of Welcome Kits and Benefit Packets, conducting orientations, and coordinating BIO information for the company website.

Key Responsibilities
- Foster a collaborative atmosphere as a liaison between Agents and various Departments such as Accounting, Marketing, and Human Resources.
- Provide constructive feedback to the Executive Director of Sales and agents regarding staff performance, involving Human Resources when necessary for disciplinary matters.
- Collaborate with Human Resources on compliance with State and Federal employment laws, recruitment, hiring processes, new hire orientation, performance management, and terminations.
- Act as a point of contact for other Departments, including IT, Marketing, HR, and Legal.
- Oversee office operations, including facilities management, IT issues, and inventory control, ensuring high-quality service from vendors.

Administrative Support
- Deliver administrative assistance to Agents, which encompasses generating correspondence, managing mailings, and other clerical tasks.
- Aid Agents in uploading listing photos, conducting credit checks, and addressing client inquiries.
- Manage the ordering and tracking of business cards and name plates for all Agents.
- Process incoming mail and maintain a mailing tracker for Marketing purposes.

Marketing and Technology Support
- As needed, format and produce marketing materials for client presentations, ensuring quality and accuracy.
- Support Agents with digital marketing initiatives, including photography and production of print and electronic materials.
- Maintain and update office window displays and social media accounts, providing assistance with office technology and applications.

Qualifications
- An Associate's or Bachelor's degree is preferred.
- A minimum of 2 years of experience in real estate or a related field is highly desirable.
- At least 5-7 years of administrative support experience, preferably in a Real Estate or Sales environment.
- A professional demeanor with exceptional communication, customer service, and interpersonal skills is required.
- Proficiency in MS Office applications including Word, Excel, Access, PowerPoint, PDF Converter, and Outlook is essential.

Additional Skills
- Ability to learn and demonstrate proficiency in Real Plus.
- Maintain confidentiality and handle sensitive information with discretion.
- Strong organizational and time management skills, with the ability to manage multiple tasks and meet deadlines.

Benefits
We offer a comprehensive benefits package for full-time employees, including Medical, Dental, Vision, Employee Assistance Program (EAP), Flexible Spending Account (FSA), Commuter Benefits Program, Basic Life/AD&D Insurance, Supplemental Life Insurance, Short-Term Disability, Long-Term Disability, and a 401(k) Retirement plan.

Paid Time Off
Full-time employees are entitled to 2 weeks of vacation and 12 personal/sick days of paid time off throughout the calendar year.

Equal Opportunity Employer
Brown Harris Stevens Connecticut, LLC is committed to providing Equal Employment Opportunity and does not discriminate based on race, creed, color, religion, national origin, gender identity and expression, sex, age, disability, marital status, political affiliation, sexual orientation, genetic information, or veteran or citizenship status, provided that candidates meet the qualifications for the role.