Branch Service Manager

2 weeks ago

Phoenix, Arizona, United States BankTalent HQ Full time
Job Title: Branch Service Manager

At BankTalent HQ, we're a community of professionals with relationships at our core. We strive to promote an engaging environment with accessible leadership and on-going employee development. Our workplace culture is based on inclusivity and collaboration, so we can give our customers as well as our employees the best possible environment to thrive.

We're looking for a seasoned Branch Service Manager to join our team in our Downtown Flagstaff branch. If you are passionate about being part of a community, being a team player, and helping others reach their financial goals, then we are interested in speaking with you

Key Responsibilities:
  • Assist in achieving the strategic goals of the branch through your own production, as well as the oversight of inside sales and service.
  • Keep the branch in compliance with all bank policies and procedures and prepare the branch for internal audits.
  • Identify and address client needs and provide solutions which may include new accounts, consumer loans, perform client service issues, and respond to more complex client complaints and questions.
  • Make appropriate referrals for other bank products and services, including commercial lending products.
  • Ensure all employees are properly trained and able to refer prospects/clients to other bank products and services.
  • Provide sales leadership for other branch employees, which includes overseeing both the inside and outside sales efforts of those employees.
  • Responsible for coaching, mentoring, and monitoring service levels within the branch.
  • Work closely with key partners to achieve sales and service objectives and maintain operational integrity.
  • May be responsible for processing cash transactions and other customer service duties within the branch.
  • Support additional assigned responsibilities to help the branch achieve overall success in sales, service, and operations.
Requirements:
  • Requires a high school diploma and 2+ years' experience in retail banking, sales, new accounts, customer service, loan processes or other directly related experience. A combination of education and experience may meet requirements.
  • Knowledge of the banking industry, processes, procedures, regulations, and products.
  • Knowledge of lending process and procedures.
  • Strong customer service, relationships building, sales and management skills.
  • Ability to handle various client concerns and problems.
  • Must have good communication skills, both verbal and written.
  • Knowledge of computer programs, i.e., word processing, spreadsheets, etc.
  • Ability to set and maintain high quality work standards.
  • Ability to lead a group.
  • Ability to deal effectively with people in various job capacities.
  • Excellent problem solving and communication skills.
Benefits:
  • Medical, Dental and Vision Insurance - START DAY ONE
  • Life and Disability Insurance, Paid Parental Leave and Adoption Assistance.
  • Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts.
  • Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays.
  • 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience.
  • Mental health benefits including coaching and therapy sessions.
  • Tuition Reimbursement for qualifying employees.
  • Employee Ambassador preferred banking products.

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