Branch Operations Manager

2 weeks ago


Phoenix, Arizona, United States MasterCorp Full time
Job Title: Branch Manager

Reporting to the Regional Director, the Branch Manager will oversee the branch operation functions, including hiring staff, facilitating associate training and development, building strong client relationships, and creating and implementing strategies to improve productivity and sales performance to achieve the branch's financial targets.

Key Responsibilities:
  • Identify potential clients, generate proposals, and close new business to achieve the financial and sales goals for the branch.
  • Actively source and update Salesforce for prospects and new business.
  • Promote the brand by attending networking events and participating in trade associations.
  • Develop and maintain client relationships to ensure client satisfaction and retention.
  • Provide oversight and support to Blue Chip clients based on established business guidelines.
  • Ensure team conducts inspections using company-approved technology.
  • Conduct effective workforce management, including managing labor costs and productivity.
  • Conduct weekly operations meetings and ensure team participation in quarterly training sessions and development meetings.
  • Partner with Operations teams to formulate and implement operational efficiencies that improve overall quality.
  • Develop and implement action plans that promote business growth and strong client relations.
  • Manage and ensure effective communication between Building Owners, Office Management, and all corporate departments.
  • Ensure onboarding schedules for all new hires and account transitions are completed and implemented.
  • Track and analyze profitability, costing, and bidding strategies of ongoing programs as well as special situations and new business operations.
  • Ensure that MCS' policies and procedures are followed by managers and supervisors and perform coaching and counseling as needed.
  • Provide MasterCorp systems training to all staff, necessary to facilitate the day-to-day janitorial.
  • Participate, as needed, in special department projects.
  • Effectively use and understand MasterCorp's scheduling program, MasterMind.
  • Foster constant, open, and transparent communication with all departments, including the Operations and Specialty teams.


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