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Patient Care Coordinator

2 months ago


El Paso, Texas, United States MRI Full time

Job Overview

*** BACKGROUND IN MANAGED CARE IS ESSENTIAL ***

Discover the qualifications and skills necessary for success in this role.

*** BILINGUAL IN SPANISH AND ENGLISH IS PREFERRED ***

Essential Skills and Experience (Minimum of 4 Years Combined Experience Required):

  1. Experience in a Call Center Environment
  2. Medical Knowledge or Background
  3. Experience Working with the Aging, Blinded, and Disabled Population

Key Responsibilities:

  1. These roles operate within a Call Center framework, where team members manage a phone queue.
  2. Daily tasks include handling inbound calls, assisting and educating Medicaid members regarding their benefits and services, such as Primary Care Provider changes, ID card inquiries, and coordinating transportation and additional services.

Company Overview

Media Riders Inc is a family-owned business specializing in Recruitment and Staffing Services. We provide recruitment and payroll solutions to clients who support State and/or Federal funded programs. As an SBA certified Women-Owned Small Business (WOSB) and a Texas certified Historically Underutilized Business (TxHub), we are committed to excellence in service delivery.