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Customer Experience Coordinator
2 months ago
About the Role
The Bowling Center Operations Manager is responsible for overseeing the day-to-day operations of our entertainment venue, ensuring a world-class experience for our guests. This role requires a strong leader who can motivate and develop a team of associates to deliver exceptional customer service.
Key Responsibilities
- Manage center operations, including scheduling, inventory, and cash control procedures.
- Develop and implement strategies to improve guest satisfaction and loyalty.
- Collaborate with the management team to achieve business objectives and drive revenue growth.
- Recruit, train, and develop associates to ensure a high-performing team.
- Monitor and maintain center standards, including cleanliness, safety, and maintenance.
Requirements
- High school diploma or equivalent required; bachelor's degree preferred.
- Proven leadership and management experience in a customer-facing environment.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing circumstances.
- Strong analytical and problem-solving skills.
About Bowlero Corporation
Bowlero Corporation is a leading entertainment company with a portfolio of renowned brands, including Bowlero, Lucky Strike, AMF, and the Professional Bowlers Association (PBA). We are committed to delivering exceptional experiences for our guests and creating a positive work environment for our associates.