Retail Customer Service Associate
2 days ago
The Store Consultant at FedEx Office is responsible for delivering exceptional customer experiences, utilizing consultative skills to anticipate customer needs and provide solutions. This role requires a strong knowledge of FedEx Office products and services, as well as excellent communication and problem-solving skills.
Key Responsibilities- Provide outstanding customer service, using consultative skills to understand customer needs and provide solutions
- Take complex customer orders, using order systems and providing accurate pricing information
- Assemble parcels and prepare goods for shipping, ensuring timely and accurate delivery
- Set up and operate printing, binding, and other related equipment, using customer-supplied original media and documents
- Maintain a safe, clean, and orderly retail store environment
- High school diploma or equivalent education
- 6+ months of specialized experience
- Excellent verbal and written communication skills
The Store Consultant will work in a fast-paced retail environment, with frequent customer interactions and a high level of productivity required. The ability to stand for long periods, lift 55 pounds, and move equipment is essential for this role.
FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age, sex, pregnancy, disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing.
America's Military Veterans and individuals with disabilities are strongly encouraged to apply.
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