Agricultural Service Operations Manager
3 weeks ago
Gpac is partnering with a reputable agricultural equipment company to find a skilled Service Manager. As a key member of the team, you will be responsible for overseeing the service department, ensuring excellent customer satisfaction, and driving business growth.
Key Responsibilities:- Contract Development: Create and manage contracts for equipment rentals and purchases, fostering strong relationships with contractors.
- Service Staff Training: Provide training to service staff on best practices for customer satisfaction and brand promotion, enhancing their skills and knowledge.
- Scheduling and Prioritization: Develop and maintain a priority system for scheduling service work, ensuring timely completion and customer satisfaction.
- Work Order Management: Manage work orders, invoices, and service-related tasks, ensuring seamless operations.
- Warranty and Claims: Ensure timely completion and filing of manufacturer warranty and Product Improvement Program claims.
- Employee Scheduling: Schedule and assign job tasks to employees based on their skills and knowledge, optimizing productivity.
- Equipment Maintenance: Ensure the service department is equipped with necessary tools and service equipment is maintained in good working order.
- Vehicle Maintenance: Recommend and maintain service vehicles, ensuring they are in good working condition.
- Training and Development: Coordinate dealership training programs and service-related customer clinics, enhancing employee skills and customer satisfaction.
- Professional Conduct: Conduct yourself in a professional manner at all times, representing the company positively.
- Performance Metrics: Monitor and analyze departmental metrics on a monthly basis, ensuring achievement of goals and objectives.
- Education: High School diploma or equivalent required; Associates or Bachelor's degree preferred.
- Experience: 3 years in a Service Manager position or equivalent experience as a Service Technician/Mechanic.
- Skills: Excellent communication and leadership skills, ability to thrive in a fast-paced environment, and sense of urgency.
Please submit a resume for consideration. Only qualified applicants with a provided resume will be contacted.
Gpac is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are client-focused and committed to delivering the right solutions at the right time.
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