Customer Service Manager

3 weeks ago

Kalamazoo, Michigan, United States D&W Fresh Market Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Manager to join our team at D&W Fresh Market. As a Customer Service Manager, you will be responsible for leading the day-to-day activities of the department operations in a retail store, ensuring the associates are trained, the department is fully staffed, operating at company standards, and meeting all company goals and key performance indicators.

Key Responsibilities
  • Order and maintain inventory in your department, while utilizing inventory control procedures to ensure product freshness and quality.
  • Review and validate received orders for amount, quality, count or weight, condition, and ensure all product is stored in appropriate areas.
  • Manage a team that completes all stocking, production, and additional tasks to ensure product quality, production planning, accuracy, and date-sensitive rotation, as well as ensure all spoiled/damaged products are handled per established guidelines.
  • Maintain familiarity with all products carried in the department as well as throughout the store.
  • Know the advertised items, special prices, coupon deals, or other features that apply to the store's sales and rewards programs.
  • Assure that the weekly and period Flight Plan are communicated and executed to company expectations and timeline.
  • Follow company policies and timelines using the required tools and software to manage scheduling, according to forecasted guidelines.
  • Implement and maintain work schedules, labor control, overtime control, and payroll expense for the department.
  • Implement Our Winning Recipe and model our core values and competencies.
  • Be responsible for department management, including staffing, training, performance management, and career development of associates.
  • Develop and monitor department goals.
  • Develop and monitor department forecasts, as required.
  • Attend and participate in daily huddles, manager meetings, as well as district and company-level meetings via phone, online, or in person, as required.
  • Maintain a clean, attractive, and well-stocked department, by using structure of the day guidelines, as well as executing 'Prime Time' standards.
  • Assure that all food safety guidelines and requirements are always followed and maintained throughout the entire store. Take immediate corrective action if not followed.
  • Assure that all safety guidelines and requirements are always followed and maintained throughout the entire store. Take immediate corrective action if not followed.
  • Develop and implement a plan that results in meeting company goals and key performance indicators.
  • Additional responsibilities may be assigned as needed.

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